DEN Broadband — Internet not connected

Anita Masand Bali

from Delhi, Delhi

Address:

Ghaziabad, Uttar Pradesh

Your people took advance payment for three months by cheque and the same is encashed also. But till date internet connection is not provided and on regular follow up also nothing has been done. My only query is that whether you collect money and befool your members or any such connection is provided?

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Comments

sachinsh

from Delhi, Delhi

Hi,

Same thing happened to me as well. They have collected payment on 12th and said internet connection will be provided in next 3 days but nothing happened. So I have called customer care initiated a refund request on 17th Aug. They said refund will be provided in next days. After 15 days when I again called up customer care, they have initiated another request and again they said refund will be initiated in 15 days. Can someone help me in this as I have already 3 months advance payment and now it seems like these guys are fraud. Whenever I called customer care their executives tell different stories.

I need my amount back now, Can some one tell to how can I file complaint against them?

Thanks,
Sachin