Den Networks — Den Broadband services not activated, request to refund my money, still not processed

Address:

New Delhi, Delhi, 110045

On 27/05/2016, i had registered and paid rs.2100 for den broadband. as informed by their collection agent aamir (mob-[protected]), that within 24 hours, it will get connected. but even after the payment and with all the identifications provided, till the 3rd day, no response from the people about connection. i went to their cable office and requested them to cancel my connection on the evening 8 pm 30th may. they gave a number of mahesh ([protected]) and told to get in touch with him, who in turn informed that within 15 days, my payment will be delivered.

When nothing was heard, even after repeated calls to the mr. mahesh, at 17th june, i lodged a complaint with their customer services cp1054856, where i was told that within 10 days, i will get back my cancelled money.

Today is the last day of june, still no resolution.

Need advise for proper escalations or any other methods, if possible.

Regards,
Somjit.