Dena Bank — Amt debited by payment gateway but not received by payee

Address:	Mehsana, Gujarat, 384160
Website:	denabank.co.in

I have made order to MEDPLUS india by order no 1509180 for purchasing medicine online at the time of final confirming debit transaction I got error msg 'the host is not available try after some time' but in spite of that my a/c has been debited with the amount as mentioned in cyber receipt i.e Rs 2422.76 then msg from MEDPLUS received that they have not get the said payment hence my order is cancelled

Cyber Receipt Date:01/09/16 12:04:07 PM
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Transaction Details
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Account Number :[protected]
Transaction Date : 01/09/16
Transaction Amount : (INR)2, 422.76
Transaction Type : DR
Transaction Description : TRTR/[protected]/[protected]:24:00/UB