Dena Bank — Deny to renew atm card

Address:Jaipur, Rajasthan, 302001
Website:www.denabank.com/index.jsp

My mother having pension account in dena bank (jaipur m i road branch), and today she visited branch for re-new her atm card but some lady officer refused to renew it because my mother is not educated but she is able to signed her own. if there is such rue how atm issued first time. therefore please look into the matter and provide me further information regarding this.
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Sir, namaskar
denabank palitana ki bahut fariyad pure gav ke liye hai, koi sunta nahi hai, plz help me
Please you can make a new card of dena bank atm card because my card was expire and I don't have time to come in the bank.please take actions I want the card after two days. Please
Dear sir.
on 10 Sep 2016, i use my Dena bank Visa card for online transaction.and it failed but money (606 rs) deducted from my account..according to customer care that money already refunded into my account but I still did not get this.plz help
AVINASH KUMAR
A/C NO[protected]
CHATTERPUR SOUTH WEST DELHI
110074 DELHI

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    Dena Bank Phone
    +91 79 2658 4729
    +91 22 2654 5577
    +91 22 2676 7136
    Dena Bank Address
    Dena Bank, International Division, 5th Floor, Dena Corporate Centre, C-10, G Block, Bandra-Kurla Complex, Bandra [E], Mumbai, Maharashtra, India - 400051
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