Dena Bank — Invalid transaction

Same has happened to me I swiped the card at a shop and the transaction was declined, but cash got debited twice. Have given the complaint at my branch but till now it's not credited back.

Please advice if it's resolved for you

Dear kshitizrcet,

Thanks for reaching out to us. Kindly share your Transaction ID at ebayindia.[protected]@gmail.com so that our team can assist with your concern.

Regards,
Team Ebay

Dear team Ebay,
as the transaction was failed, i am unable to provide you the transaction ID... the amount was debited but the transaction was failed... i cant see transaction ID in the mini statement but i may provide you the copy of mini statement if its needed...

Regards,
Kshitiz Verma

Dear kshitizrcet,

We would request you to please provide us the below-mentioned details at ebayindia.[protected]@gmail.com so that we may look into your concern at the earliest.

1. Bank statement from the date of the transaction to till today.
2. Registered email id and mobile no.

Regards,
Team eBay

Dear team Ebay,

I sent the mentioned details from ksh.[protected]@gmail.com and still i am asked to send the Paisa Pay ID . i already told that the transaction was failed still amount was debited hence, i can not get any such details like transaction ID or Paisa Pay ID from my EBay account.

i have sent the bank mini statement though and Registered email id and mobile no as asked to me.

i call several times to customer care service its either busy or they say that complaint is under process this is how you people serve your customers?
very much disappointed from Ebay Team...

Regards,
Team eBay

Dear team Ebay,

I sent the mentioned details from ksh.[protected]@gmail.com and still i am asked to send the Paisa Pay ID . i already told that the transaction was failed still amount was debited hence, i can not get any such details like transaction ID or Paisa Pay ID from my EBay account.

i have sent the bank mini statement though and Registered email id and mobile no as asked to me.

i call several times to customer care service its either busy or they say that complaint is under process this is how you people serve your customers?
very much disappointed from Ebay Team...

Regards,
Kshitiz Verma*