[Resolved]  Dewan Housing Finance Corporation [DHFL] — 1% Processing fees fixed but they deducted 1.5% processing fee without my knowledge

Address:110 018

Please note that I have taken a Loan Against Property from DHFL (Noida Branch) and my Loan A/c No. is 1238442, Loan Amount is Rs. 40, 74, 704/- - Date of Disbursement of Loan is[protected]. They (Their Representatives) told me that they will charge 1% processing fee of the total amount. Now when I went their office to collect the foreclosure statement, I came to know that they have charged 1.5% processing fee from me without informing to me. They have not mentioned any processing fee charges in sanction letter given to me. This is clearly a cheating case, instead of Rs. 46, 859/- (with S.T.) they have deducted Rs. 68, 173/-. I, therefore, request you to please give directions to the Company to return the excess amount which is Rs. 21314/- to me immediately.

These are wrong tactics of the Company.

Thanks & Regards

JITENDER SALWAN
R/o : House No. - 2,
Panchdeep Apptt.,
Vikas Puri, New Delhi - 110 018
MOB. : [protected]
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Jan 7, 2017
Complaint marked as Resolved 
Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
Verified Support
Nov 11, 2016
Dewan Housing Finance Corporation [DHFL] Customer Care's response
Dear Mr. Jitender Salwan,

We have forwarded your query to the concerned team for resolution and they shall revert to you within 72 hours.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL
Verified Support
Dec 06, 2016
Dewan Housing Finance Corporation [DHFL] Customer Care's response
Dear Mr. Jitender Salwan,

We understand that our customer care team has looked into your query and provided the best possible resolution via email. We hope we have been able to clarify the concern raised by you.

For any other account related query you may contact our customer care team directly by sending a mail to [protected]@dhfl.com or by phone on[protected].

Regards,
Team DHFL
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    Dewan Housing Finance Corporation [DHFL] Phone
    +91 22 6600 6999
    +91 22 6106 6800
    Dewan Housing Finance Corporation [DHFL] Address
    201, 2nd Floor, Vipul Agora, M G Road, Gurgaon, Haryana, India - 12200
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