[Resolved]  Dewan Housing Finance Corporation [DHFL] — Failure for a timely response for request of detailed list of documents

Address:

Mumbai City, Maharashtra, 400093

I have come acorss the worst possible financial institution ever named DHFL, you have no respect for customers time. I had sent an email requesting for detailed List of documents (LOD) on 6th of November 2015. I was told by the customer care team that I shall receive it in 7 working days. It is 11th Deccember 2015, 35 days have passed, I have not received LOD. Also everytime I complain I get a service request no. but no solution. I had put up a complaint on Facebook on 3rd December 2015, to which I got a call from Ms.Jainnete Thomas, she too promised me that I will get response by 10th Dec, as expected it was a False promise. I had called the customer care no today (11th Dec 2015)and was on hold for 15 mins, then the call went on for 40 mins still I didnt get the LOD. I am ashamed that I had to beg DHFL evertime, Mr. Vishal Here, the Sr, Supervisor from your call centre had no clue how to solve the problem, why do you have such ppl sitting in your call centre, also his senior to whom he wanted to transfer the call was not available on floor. I am highly disappointed by your response, I will surely tell me colleagues and social circle about my experience. Also I will be approaching the consumer court now. If you cant even provide basic things like LOD I don't know what will happen to your brand image in future.