[Resolved] Dewan Housing Finance Corporation [DHFL] — Forced insurance policy and improper emi collection. | |||||
Dear sir, This is to bring to your notice a sequence of events in which i was defrauded by dhfl's representatives and despite repeated attempts to reach out to the company i have not solicited any response to my grievances. I applied for home loan purchase of plot, with dhfl omr branch chennai on 29.08.16 and my application number is 01361123. Their loan allottment letter shows the loan is allotted for rs. 749819/-. But actually the loan is only for rs. 720000/- and they forcefully included the insurance of rs. 29819/- (Which includes dhfl pramerica life, a medical insurance from chola ms and accident insurance policy from chola ms) which is attached with plot loan. Since i am having a sufficient insurances already, i asked them to cancel it. But they didn't. All done by them is false promises given and time wasted. While at time of processing it was not mentioned that insurance is mandatory. As per rbi norm, it is not mandatory to have a insurance with home loan and it totally depend on customer to take insurance or not. I want to bring this to your notice that some sales executive are forcefully including insurance amount on the loan amount. Please take necessary action and requesting you to terminate all my 3 insurances forced on me and include only loan amount. Also this loan was never been disbursed either to myself or the seller. But in their bank records they claim that the loan was disbursed on 31.08.16. Now they want me to pay emi for september month. Dhfl then went ahead and presented a cheque, that had obtained from me earlier in bad faith, for an emi even though the loan had never been disbursed. I had to instruct my bank to 'stop payment' on the cheque and had to pay further fees for such instructions. My first impression when i registered a complaint in their [protected]@dhfl.com was good until they started showing their true intentions. I have only experienced unprofessional, incompetent, negligent and casual attitude towards work from the employee's. It is worst financial organization i have came across. Regards, Satheesh kumar Was this information helpful? | |||||
May 10, 2017 Complaint marked as Resolved Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint. Verified Support Sep 22, 2016 Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Mr. Satheesh, We have forwarded your query to the concerned team for resolution and they shall revert to you within 72 hours. Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com. Regards, Team DHFL. Sep 28, 2016 karthiiyyappan's response Dear sir I am one of existing customer in your hosur branch tamilnadu account no 00001554.. kindly we requesting pls make correction display in summary and account statement optoin in my dhfl web. Then how we will come know. Oustanding principle amount details how we can get. What is the necessary to change
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 3 Comments | |||||
Comments
We dont want to continue my HDFC Ergo health insurence
Service of DHDL is very bad, I asked for loan statement several time on email but there is no response and one called them I got the reply you can collect it from branch after 10 working days. Other banks provide this on same day.
Dewan Housing Finance Corporation [DHFL] Customer Care's response, Nov 3, 2016
Verified Support
Dear Mr. Rajesh,
We are keen to assist you with your concern. Kindly message us your mobile no. and email ID where we can contact you.
Alternatively, you can call us on 1800 3000 1919 or email us at [email protected].
Regards,
DHFL Team.
We are keen to assist you with your concern. Kindly message us your mobile no. and email ID where we can contact you.
Alternatively, you can call us on 1800 3000 1919 or email us at [email protected].
Regards,
DHFL Team.
Dewan Housing Finance Corporation [DHFL] Customer Care's response, Nov 8, 2016
Verified Support
Dear Mr. Rajesh,
We would like to inform you that we are yet to receive your contact details.
We request you to share the details with us as this will help us to get in touch with you at the earliest to resolve the issue faced by you. Alternatively, you may call us on 1800 3000 1919 or email us at [email protected].
Regards,
DHFL Team
We would like to inform you that we are yet to receive your contact details.
We request you to share the details with us as this will help us to get in touch with you at the earliest to resolve the issue faced by you. Alternatively, you may call us on 1800 3000 1919 or email us at [email protected].
Regards,
DHFL Team
Dewan Housing Finance Corporation [DHFL] Customer Care's response, Nov 16, 2016
Verified Support
Dear Mr. Rajesh,
Your complaint is of utmost importance to us. However, as we have not received your contact details.Your complaint has been closed from our end.
Kindly get in touch with our customer care team on [email protected] / via phone 180030001919 for further assistance.
Regards,
DHFL Team
Your complaint is of utmost importance to us. However, as we have not received your contact details.Your complaint has been closed from our end.
Kindly get in touch with our customer care team on [email protected] / via phone 180030001919 for further assistance.
Regards,
DHFL Team
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![Dewan Housing Finance Corporation [DHFL] Phone](/img/bn/phone.svg "Dewan Housing Finance Corporation [DHFL] Phone"){kind=small}
+91 22 6600 6999
+91 22 6106 6800
![Dewan Housing Finance Corporation [DHFL] Website](/img/bn/www.svg "Dewan Housing Finance Corporation [DHFL] Website"){kind=small}
![Dewan Housing Finance Corporation [DHFL] Address](/img/bn/location.svg "Dewan Housing Finance Corporation [DHFL] Address"){kind=small}
201, 2nd Floor, Vipul Agora, M G Road, Gurgaon, Haryana, India - 12200
We request you to share with us your registered contact details (name of applicant & co-applicant / Application No.) as it will help us trace your issue and resolve it at the earliest.
Alternatively, you may call us on 1800 3000 1919 or email us at [email protected].
Regards,
Team DHFL.
We would like to inform you that we are yet to receive your contact details.
We request you to share the details with us as this will help us to get in touch with you at the earliest to resolve the issue faced by you. Alternatively, you may call us on 1800 3000 1919 or email us at [email protected].
Regards,
DHFL Team
Your complaint is of utmost importance to us. However, as we have not received your contact details.Your complaint has been closed from our end.
Kindly get in touch with our customer care team on [email protected] / via phone 180030001919 for further assistance.
Regards,
DHFL Team