Dewan Housing Finance Corporation [DHFL]

[Resolved] Dewan Housing Finance Corporation [DHFL] — Returning of fees and documents

jyoti22391

from Delhi, Delhi

Address:

Gurgaon, Haryana, 122002

Respected Sir,
I submitted the following complain to you vide complain status update ID 1251918 on dated 22/03/2016 against Dewan Housing Finance Corporation [DHFL] — Not returning the dues but still no action is taken

"I applied for home loan to DHFL bank and I cancelled the loan also because which was said, was not followed. The EMI of Rs 25, 845 (cheque no.-592545)was deducted before disbursing the loan in my account. My two cheque were encashed without any prior information to me.It was told that loan interest rate would be 9.55 but it was 10.02 on the paper. I was assured that the receipt of paid fee of Rs. 16, 400 would be sent via mail but it is not sent till today. It is requested many times to return all my documents and fee (six cheque, Rs. 16, 400 and the documents of property and mine ) but no action is taken on my requests and the bank is asking the details which are not provided to me i. e- loan account no., branch of my registered email id etc. again and again not returning my dues"

Please take neccessary action soon

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Sep 22, 2016

Complaint marked as Resolved

Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2016

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Sara,

We understand that our customer care team has looked into your query and provided the best possible resolution via email.
For any other account related query you may contact our customer care team directly by sending a mail to [protected]@dhfl.com or by phone on[protected].

Regards,
DHFL Team

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Comments

Dewan Housing Finance Corporation [DHFL] Customer Care

from Mumbai, Maharashtra

Verified Support

Dear jyoti22391,

We request you to share with us your registered contact details (name of applicant & co-applicant / Application No.) as it will help us trace your issue and resolve it at the earliest.

Alternatively you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
DHFL Team

msk_sara

same thing happen to me. What was the outcome? they are holding my original documents and asking to pay.

msk_sara

guidance needed for me

Dewan Housing Finance Corporation [DHFL] Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sara,

We are keen to assist you with your concern. Kindly message us your mobile no. and email ID where we can contact you.

Alternatively you can call us on[protected] or email us at [protected]@dhfl.com.

Regards,
DHFL Team

msk_sara

Hi DHFL team,

Thanks for the reply and highly appreciate your commitment In this regards.

My email id is [protected]@yahoo.com

I got the original documents after paying one month EMI even Without releasing the loan for one minute.

Please get in touch with me. If this is sort out I would be really delighted.

Rgds,
Saravana kumar

Dewan Housing Finance Corporation [DHFL] Customer Care's response, Aug 10, 2016

Verified Support

Dear Sara,

We have forwarded your query to the concerned team for resolution and they shall revert to you within 72 hours.

Alternatively you may call us on 1800 3000 1919 or email us at [email protected].

Regards,
Team DHFL.

msk_sara

i missed your called. Request you to reach me at +[protected]. For get NOC for my closed loan I have to struggle and got into a heated arugement.