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DHFL Customer Care

Dewan Housing Finance Corporation Ltd

HDIL Tower, 6th Floor, Anant Kanekar Marg, Station Road, Near Railway Station, Near Bandra Court, Bandra East
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Phone:1800 22 3435
 +91 22 2647 0338
 +91 22 2647 0339
 +91 22 2887 5118
Regional Offices:

Shop No. 18/19/20, Dheeraj Regency, Western Express Highway, Borivali East, Mumbai - 400066

Ground Floor, Sanghavi House, Next To Sunteck Building, Vile Parle East, Mumbai - 400057

25/26, Dewan Tower, Opposite Parvati Cinema, Navghar Road, Vasai West, Thane - 401201

Shop No 18/19/20, Dheeraj Regency, Opposite Bhor Industries, Off Western Express Highway, Borivali East, Mumbai - 400066
 
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DHFL Complaints & Reviews

DHFL - CHEATED THE CUSTOMER FOR THEIR REACHING TARGETS

User
 Eswar prasad Yenugu on Dec 15, 2014
To The Head of the department, DHFL, MUMBAI. I, Y.V.E.Prasad and Y.Eswara Rao working in police department, Kakinada. When we approached to your DHFL, Kakinada branch for site and home loan your incharge, Kakinada branch/Asst.Manager Mr.Sharma told me that site loan will be converted as home loan if construct home in that site if take loan for construction. That’s why only I took site loan at rate of 11.30% interest form DHFL. Now I am constructing house in that site and I need loan. But now your incharge, Kakinada branch/Asst.Manager Mr.Sharma says that site and home loan is different....
Complaint comments Read comments Complaint category Loans

DHFL - Home Loan with all false committments and difference in amt

User
 kewl jst on Nov 20, 2014
I applied loan and processing fee is 5k as per their website and executive, but in reality they charged around 1.5% of the total loan amt. Insurance mentioned was around 36k but in actual they have charged 68K, when questioned they say its data entry problem, how a financial institute can answer in such a language on other money saying data entry error and they say no option to role out and I shd pay it as it is sanctioned. Applied amount, sanction letter amount and actual amount disbursed are different, due to which I ended up paying difference amount on the date of registration begging with...
Complaint comments Read comments Complaint category Loans

DHFL - Misrepresentation of home loan offer

User
 Shrungal Khona on Nov 5, 2014
Dear all, Regret to state that the details mentioned by Mr. Rajan shettey is different from what is mentioned in your sanction letter. To start with the processing fees was mentioned as only rupees 8000/-. However what you have mentioned is way higher then what was communicated by Mr. Shettey. There was no mention of insurance being created or the requirement for it. We had specifically asked for a loan tenure not exceeding a period of three years and as such our EMI was worked out to approx 27800/-. Hence we find the terms and conditions are not as per what was agreed upon at the time of...
Complaint comments Read comments Complaint category Banks

DHFL - READJUSTMENT OF RATE OF INTEREST OF HOME LOAN

User
 SANJAY KUMAR TIWARI on Oct 30, 2014
I have taken a home loan with loan code-00002122 and customer code 00988794 with interest rate 11%. But during diwali mela in new navy i have came to know from your stall that DHFL is disbursing loan at 10.15% for new loans and 9.6% for rural India.I am a salaried person . I have taken a loan from your bank for a property which is in nandivilli, kalyan east which is part of rural India Please let me know what are the different options available for me to reduce the rate of interest. I will be very thankful for your act. Also when I am trying to register myself in dhfl. I am not able to do...
Complaint comments Read comments Complaint category Loans

DHFL - Worangly Inform for processing fees. Very poor service ....

User
 nanu80 on Oct 29, 2014
Dear Team, I had a home lone of Rs. 4laks in your company, I also applied of TOPUP of some amount @ 4 months back for getting a call for customer care, One executive Mr. Dharamendra Will come and collect all req. Documents for this and taken a cheque of Rs.5618/- for the name of processing fees.At the time he was said this is a Normal formalities and we can't take any amount without given your Req. Loan amount.as we have already discussed with him. After 1 month he said we are not able to given this amount to you. And we are reverse this amount in 1week to your account.now after many reminders...
Complaint comments Read comments Complaint category Unauthorized charges

DHFL - Missing of documents

User
 RSwaminathan on Oct 13, 2014
Hi DHFL customer care, Kindly update me on the status of the complaint I made earlier. (Case ID SRDIS00010729) Here is the information about the complaint; I requested for the document copies for my home loan (loan code 2730), but I haven't received one of the supplementary document. PLEASE LET ME KNOW THE STATUS OF IT AT THE EARLIEST. Thanks...
Complaint comments Read comments Complaint category Loans

DHFL - Insurance Policies

User
 rajuanbhorkar on Oct 11, 2014
Hi, I have taken a Housing Loan of Rs 1760809/- in Sept 2011 & Loan against Properties of Rs 249991/- in June 2013. Both the times I have been charged Life Insurance Policies of ICICI Lombard & ICICI Prudential Rs 60809/- & Rs 7991/- respectively. Since I have foreclosed both Loans on 17th Sept 2014. I have collected documents on 30th Sept 2014. I was told by Mr. Bipin Chaturvedi that I will be receiving policy details with 7 working days. Today after several reminders over there’s no revert or at least an acknowledgement....
Complaint comments Read comments [5] Complaint category Loans

DHFL - payment not refunded

User
 jorawar on Sep 11, 2014
DEAR SIR, WE ARE SORRY TO SAY YOU THAT YOU ARE NOT ABLE TO DISBURSED MY LOAN AS I WAS APPLIED HOME LOAN IN YOUR BANK. MY LOAN APPLICATION NO IS - 00981280, MY LOAN HAS BEEN SANCTION BY YOU, BUT THE SAME TIME RAJNEESH IS COLLECT PROCESSING FEE BY CASH THROUGH ME AND ALSO YOU HAVE PRESENTED EMI IN MY ACCOUNT ON 12/06/14. WITHOUT ANY DISBURSEMENT OF LOAN. HOW COULD YOU DO THAT WITHOUT ANY DISBURSEMENT OF LOAN OR WITHOUT ANY INFORMATION TO ME. IN THIS REGARD, WE AGAIN CONFIRM YOU THAT I HAVE SPOKE TO YOUR COSTUMER CARE AND LOAN PROCESS OFFICER. BUT HE TOLD ME THAT WILL REFUND YOUR PAYMENT SHORTLY....
Complaint comments Read comments [1] Complaint category Loans

DHFL - topup loan cancelled but not refund processing fee

User
 padmaravee on Sep 2, 2014
My name K.Padmavathy, 6/24 Elango Nagar, Padi, Chennai 600050. tamilnadu India. dhfl send sms topup loan 200000/- so I was applied the topup loan and issued the union bank cheque for processing fee on january above 25th dhfl Killpauk chennai main office staff said the topup loan cancelled so your processing fee refund next month. but still now this amount not refundable to me. I went to dhfl kilpauk chennai office many times but no responseable answer in few a day your amount refund but not refund please take necessary action....
Complaint comments Read comments [3] Complaint category Loans

DHFL - harassment

User
 prerana chougule on Aug 24, 2014
Sir I Mrs Prerana Chougule have written a mail on 21-08-2014 to cancellation my policy .I am again stating you that I am being harrased by your executive Mr Manish Narvekar from bandra branch his contact no is 9867393753 he is now calling me and harrasing me a lot please see to this matter on top priority...
Complaint comments Read comments [3] Complaint category Banks

DHFL - Delay in loan process and very poor customer service

User
 vnreddy12 on Aug 11, 2014
One of the worst customer service.I applied for my loan four months back and there is no response from team.Iam planning to shift to other bank .

The manager in panjagutta branch is doing it intentionally to match his month end or quarter figures.

On ringing him several times he says that the documents are not complete.When i ask him earlier he says you have submitted all documents in time.

If i insist he says the documents which is missing so that it may take another week.

Finally i received an email saying that my loan is approved but...
Complaint comments Read comments [2] Complaint category Loans

DHFL - ROI charged 11.60%

User
 pritam.2502 on Aug 6, 2014
Dear sir, I have home loan from DHFL bank.. Bank charged me over 11% ROI from last 02 Year as on date its 11.60%. When the market rate is around 10.25 to 10.50% even DHFL it self offering 10.50 ROI. After complaining about this bank ask me to pay Rs.2800 as conversion fees for reducing the ROI. I don't understand when my loan is under variable interest rate then why bank asking me to pay for conversion fees.....
Complaint comments Read comments [5] Complaint category Loans

Dewan Housing Finance - Fixed Deposit maturity- FD ref 00005037 dt 1/8/2013.

User
 N muralidharan on Aug 1, 2014
I have invested FD with Dewan Housing Finance . This is matured on 1/8/2014. Till now ie 9.30 pm ( 01/8/2014) the matured amount of 3 lacs has not been credited to my link bank account ie ICICI bank. I am surprised and shocked to note that DHFL is doing like this. Don't you think that they should ensure to credit the amount sharp on due date. I do not know how this company was rated very high??????? Will some one take up the matter to the appropriate authorities. Thanks, N Muralidharan mobile number: 09841039638...
Complaint comments Read comments Complaint category Business & Finances

DHFL - Non receipt of monthly statement through your site

User
 ratikanta Mohapatra on Jul 10, 2014
Dear manger,
I have a loan account bearing No 00001843. Having accessed to your site summary of account is only seen whereas the statement of the account for the month is not down loaded. It is only showing a dialogue box a separate window to be opened. Even clicking on that no fruitful result is coming out. It disheartens the customer. It is requested to provide e-monthly statement on my mail ID. It will enable the customer to abreast with his loan account status.

An early action in this regard will be highly solicited....
Complaint comments Read comments [3] Complaint category Loans

DHFL - Loan

User
 M.R.PATIL on Jun 25, 2014
Dear sir my lone process and sanction total last 12 weeks follow up and lone final amount cheque not receive you Boisar branch all self office Com mention not properly Mr. VIVEK (Boisar Branch) last 6 weeks follow Up Vivek toll him daily 2-3 time phone call and SMS Reply for i am meeting and call Tomorrow last 3 weeks Samh Reply ( pulses action You elopement ) you Customer Care last time call Reply for Branch you DHFL Customer Care commination very bad ( pulses action )...
Complaint comments Read comments [4] Complaint category Loans

DHFL - Asking to take Insurance product about Rs.66000/-?

User
 RAVI KIRAN RAMULA on Jun 19, 2014
I applied plot cum Construction loan in DHFL On 6/6/2014 at the time of applying they said we will sanction your loan within 15 days.I submitted each and every document which they asked in time only.Iam regularly pursuing them to sanction my loan to day 19/6/2014 they are saying you need to buy insurance product worth Rs.66000/-.at the time of my application they said they are not collecting any other fee except processing fee i.e.1% on sanctioned loan.I agreed. Now they are saying that it is mandatory to take the insurance other wise we will not sanction your loan. my agreement period is over...
Complaint comments Read comments [2] Complaint category Loans

DHFL - Deducted Pre-Interest before the disbursement

User
 Krish83 on Jun 17, 2014
Team, Recently applied for Home Loan from DHFL and got sanctioned. Reference No: CHE/035209. Issues are below: Received sanction mail with Existing Loan Pre-closure condition. If not your loan will get reject. Due to personal issue I am still searching for the amount for pre-closure of existing loan. This was already notified to respective sales person. In this situation DHFL have deducted Pre-Interest without intimation. I am not expecting this start. Really a pathetic experience I had from beginning itself. I need justification... Regards, SAKTHIKRISHNAN P...
Complaint comments Read comments [5] Complaint category Loans

DHFL - Loan closed, not releasing original documents

User
 sarfu kagzi on Jun 17, 2014
I had a loan with DHFL which was closed 3 months back. Ideally it shouldn't take more than 15 to 20 working days to release the original documents and has it over to the customer. I have been chasing them since 3 months and all I get to know is that their server is down. What bloody server does not work for 3 months. I have been loosing on my insurance money as well as ICICI Lombard will not let me request for money refund until I present them loan closure letter from DHFL. Can someone please help here Loan code: 8494 Name: surfuraaz kagzi...
Complaint comments Read comments [2] Complaint category Auto Insurance & Loan

DHFL - employee took 30000 to clear the loan

User
 rohit pokhriyal on Jun 9, 2014
Hi my name is rohit pokhriyal. One of your employee vijay rathore his enail is vijay.rathore@dhflsales.com mobile number 9999869921 took 30000 rupees for clear my home loan and took all my documents now its almost three months now he is nit even picking up any phone call nor replying to any of my mails. Pls help to get my money back Regards ROhit pokhriyal...
Complaint comments Read comments [3] Complaint category Business & Finances

DHFL - Missing of document copies.

User
 RSwaminathan on May 27, 2014
Hi, My loan code: 02730 On 8th Nov 2013, I paid and requested for my home loan's document copies. After many follow up with your operations branch (Guindy, Chennai), on May 2014, they gave me only the part of the document copies. I need to get my all copies of my original documents, including the supplementary document. Please do the needful at the earliest. Thanks, R. Swaminathan...
Complaint comments Read comments [3] Complaint category Loans

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