DHFL — Complaint for refund of Processing Fees against Loan Application no. 01098313 & 01098267

Address:

Darjeeling, West Bengal

My Complaint has acknowledged with DHFL with Service Request no - DH/SR/HO/APR15/722. But till date I have not received any feedback from their end. This is a very serious matter & I hope you will give some positive feedback.Since I have not received any positive response till date. Actually I have a Home loan from Axis Bank Ltd, Siliguri Branch amounting Rs. 931000 /-. I wanted to get a top-up loan of 1.30 lacs more. On the request of Branch Manager Mr. Vikash Sharma (previously known from Axis bank ), I have provided the required documents along with the processing amount Rs. 2809 /- & 5618 /- for BT & Top-up / LAP respectively to the concern executive Mr. Tanomoy of Siliguri branch. My question is at 1st instance only I have conveyed to them about my net salary, what amount of EMI is been paid towards Axis bank - Home loan, what is the loan amount availed with Axis- which they need to balance transfer, what are my other obligation. After that they have agreed to take the documents from me. Now, 1). If my income is not eligible to get the BT as well as Top-up/LAP, they why did they took the documents only for the purpose of log-in & getting the processing Fees from me ? 2). This is a matter of 8427 /- amount which simply got deducted in the name of processing fees from my account without receiving any services ? 3). After the rejection of loan application, none of your representative or the concern executive has communicated me, moreover I have called them after receiving the SMS. So there is no question of Service received from your end . 4). Moreover the field investigation & valuation of my residence has been done after I have received the loan rejection SMS from your company's end (time : 17th FEB, 17:14 PM ) & valuation done on 17th FEB around 5:30 pm approx. I don't know what is your process note, my only cause of concern is about the refund of processing fees for which I have waited for 2 months only for relation with Mr. Vikash. And If I don't get the refund of processing fees within a week & then I will surely take up the matter with consumer Forum. Thanks & Regards, Abhijit Roy M - [protected] / [protected]