DHFL — Complaint your employee not guiding properly and giving a false commitment

Address:

Mumbai City, Maharashtra

Hi, My Name is Suchit Gurav i applied a loan at DHFL, loan is sanction but i will not getting a proper guidance from your side, Name of Customer: Suchit Suresh Gurav Application Status: Application Sanctioned Enquiry Date:[protected] Loan Sanction Date:[protected] Requested Loan Amount (Rs): 2500000 Sanction Amount (Rs) : 2742709 After this i called your customer care executive snehal for next step, she gave a call to wilson desoza, he told we want a draft agreement and master file from builder and he will collect, i called Wilson on Saturday evening paper is raedy and please collect, he told told me i collect on monday but still he not collect the paper and now not picking the phone. Now i am helpless i dont know what is next step and what to do. And if loan is not happen from your end please tell me, but then why i got the sanction message . Please give me proper guidance, otherwise i have to complaint about this to RBI and for other sources. i dont know why wilson delays the process, whether he want any bribe from me for doing next process ? Suchit.S.Gurav [protected]