[Resolved]  DHFL — Loan closed, not releasing original documents

Address:Mumbai City, Maharashtra

I had a loan with DHFL which was closed 3 months back. Ideally it shouldn't take more than 15 to 20 working days to release the original documents and has it over to the customer. I have been chasing them since 3 months and all I get to know is that their server is down. What bloody server does not work for 3 months. I have been loosing on my insurance money as well as ICICI Lombard will not let me request for money refund until I present them loan closure letter from DHFL. Can someone please help here Loan code: 8494 Name: surfuraaz kagzi
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Aug 6, 2021
Complaint marked as Resolved 
Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
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Dear Mr. Surfuraaz Kagzi,

We regret the inconvenience caused. We have forwarded your query to our customer service team for resolution and they shall revert to you within 72 hours. Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
DHFL Team.
Dear Mr.Surfuraaz Kagzi,

We understand that our customer care team has looked into your query and provided the best possible resolution. We hope we have been able to clarify the concern raised by you.

For any other query, you may contact our customer care team directly by sending a mail to [protected]@dhfl.com or by phone on 0124 – 4092750.

Regards,
DHFL Team.

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