DHFL Pramerica — Policy made lapsed after regular payment of premium

Address:	Bareilly, Uttar Pradesh, 234001
Website:	www.dhflpramerica.com

I bought a Life insurance plan from DHFL Pramerica in Jan 2015 with policy ID as 342826. I have been regularly paying the premium since then but all of sudden in January i received a mail that my policy is lapsed due to non payment of premium. I approached the concerned customer care and gave the proofs of their payment, on that they replied that it is the company fault and they will resolve the issue but after many days and inspite of approaching everyone in the customer care they are neither ready to give any contact no of senior official nor resolving the issue.