[Resolved]  DHFL — Processing fee.

Address:Mumbai City, Maharashtra

Dear Sir,

Please give return my Processing fee Application No. 00900145. You will not given me loan and reject my loan application so why you are not give me my Processing fee which you have taken for sanctioning Housing Loan.

A waiting your reply.

Please do needful & oblige.

Thanking you,

Very truly yours,


RUPESH SAWANT.
CO-APPLICANTS
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Sir,

I have apply for Housing Loan in DHFL and they also give me a sanction letter for this and later they say the property which will you purchase the one agreement is false and we shall did not give you a loan. Sir we are not a Property dealer or Advocate i.e. we know about documents your Man Mr. Rohit Matkar will check the same and forward the same to DHFL and he also say to register the same in Stamp Duty House. I will also pay the Rs. 155500/- as a Stamp Duty of the same property. I will bear heavy losses from this. Sir I will request you to give me my Processing Fee back. Please see attach Sanction letter for your reference.

A waiting your Reply,

Please do needful & oblige.

Thanking you,

Very truly yours,


RUPESH SAWANT.
CO-APPLICANT.
Dear RUPESH D. SAWANT,

We have forwarded your query to our customer service team for resolution and they shall revert to you within 72 hours. We request you to kindly get in touch with us on [protected]@dhfl.com or via phone[protected]

Regards,
DHFL Team.
Dear Mr. Rupesh Sawant,

We are unable to retrieve your contact details on the basis of the application number provided by you. Kindly message us your Mobile No. and Email ID. and our customer care team will contact you at the earliest. Alternatively, you may call us on[protected] or email to us at [protected]@dhfl.com.

Regards,
DHFL Team.
Dear Sir,

I have apply for Housing Loan in DHFL and they also give me a sanction letter for this and later they say the property which will you purchase the one agreement is false and we shall did not give you a loan. Sir we are not a Property dealer or Advocate i.e. we know about documents your Man Mr. Rohit Mathak will check the same and forward the same to DHFL and he also say to register the same in Stamp Duty House. I will also pay the Rs. 155500/- as a Stamp Duty of the same property. I will bear heavy losses from this. Sir I will request you to give me my Processing Fee back. Please see attach Sanction letter for your reference.

A waiting your Reply,

Please do needful & oblige.

Thanking you,

Very truly yours,


RUPESH SAWANT.
CO-APPLICANT.
[protected]
Dear Mr. Rupesh Sawant,

We would like to inform you that for the subject case i.e Application no. 00900145, we are already in touch with the applicant of the loan Mr. Sushil Sawant under the request ID DH/SR/HO/OCT13/168. The request is currently being handled by our Mumbai office and we shall be able to provide a update to Mr. Sushil Sawant shortly. Hence, we shall not be able to keep a parallel chain of communication open with you.
For any further assistance, we request you to kindly get in touch with us on [protected]@dhfl.com or call us at[protected].

Regards,
DHFL Team.
Respected Sir,

I would like to bring this to your notice to solve my issues. If you want to analyze my profile i can send it to mail but kindly don’t say send it to Response @DHFL only mail id name contain response but there is no response even I call to executive numbers no response.

Applied home loan in the month of October 2015, and finally had a call with Nithya (Credit team) on OCT 27th morning 11.30 AM and had discussion on Auto loan and informed her that due to my father heart surgery and Grand mom funeral two transaction missed out and still my loan is going with Mahindra. If am making an payment in between in cash and missing the receipt after 1 yr it will be problem for me if my amount is not reflecting in loan amount sheet because same problem I faced in C&C and conversation is going with bank. I agreed with her that once my loan got sanctioned and pre letter is issued and am ready to close the Auto loan and agreed and Nithya said that for CC and Auto loan .25% will be increased in your interest rate and it will be 9.75% around and agreed on the same. Based on her discussion negotiation amount got sanctioned of 24.5 L below documentation is also sent to her. On the same day I have enquired about the Composite loan and informed Nithya & Saravanan from sales am going for it.

On 27th evening I called Saravanan number and asked for the letter you said you will give it to representative Mr. Prashanth who has collected the documented from me on behalf of you but I didn’t receive it. After several days follow up you said since it’s a composite Loan you required the document and loan amount is sanctioned. I said yes am finalized after verification from my end and came to know it’s a litigation property which I don’t want to face any issues in future. Even then I have informed you that without pre sanction letter I can’t sit with customer and talk to finish the dealings. After two month 19th of December when I spoked to your manager Mr. Ramakrishnan regarding my pre approve letter and now they are saying its rejected because of Auto loan & CC.

Based on the words from DHFL me and my family was roaming and searching for land and home. We also given the notice to current house that we are vacating by Jan 15 and shifting to the place where we are selecting the place. Now simply they are saying that rejected that too after 2 months.


1. When the Credit manager called on 27th why she has increased to .25%? its because of CC and auto loan due ( Why Nithya not informed me its declined why they informed to increase the rate of interest)
2. Sales people will say its approved and see the land and provide the land document finally after two months you say rejected of CC due ( its all agreed by your credit manager and increased to .25%)
3. When I was asking for the reason why now its rejected and not informed earlier DHFL employee saying me that please pay the due and talk to me
4. After all conversation with credit manager and based on the agreed I have released my Cheque for Document fees otherwise I would have cancelled my loan during the initial log in
5. How can you complaint me that from 2013 you are enquiring about home loan its customer wish to enquiring, applying and cancelling it and still customer pays for it
6. For presanction letter why do they required the land or home documents (when you have been collected the Document fees and we have some validity days for that presanctioned letter). When the land or home finalized customer will be submitting the record to release the fund.
7. I have contacted Narayanan from Regional office he says doable if I go to Chennai branch they are giving Phsycological counselling by Mr. Karthir who has introduced by Mr. Jayanth.
8. Till now no proper response given any DHFL why its rejected?

Note: Still my Auto loan is going on and it will be ended by 2016. Simple if the customer can’t for home loan they can easily return back the cheque why customer has to be simply 3000 Rs when I couldn’t get the loan

I need some one to call me from management who can listen and solve my problem
[protected]

Thanks and regards
Thiren

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