DHL — Courier - Mobile Stolen/Mis Handling/ Shipment Delayed

Address:	Mumbai City, Maharashtra
Website:	www.dhl.co.in

Hi Team, I am writing this mail on behalf of my cousin brother who got cheated by a famous courier organisation stated below. This complaint is regarding the shipment we have done from Ireland to Kerala with worth Rs 17000 (content Mobile/Chocolate/toys for Personal Purpose). DHL- Tracking No - [protected] It took almost a month for delivery of the shipment and would like to state the things happened between this 1 month. Rs 5000 paid for shipment and DHL agreed to deliver within 2 weeks without informing about the various charges and process involved. Shipment delivered to Bangalore Customs Department and it took almost 2 more weeks just because of their lack or knowledge and laziness. They have asked technical write up/assessment details and even they opened the packet and misplaced the goods. New bill of 4500 charged including handling and storage fees (No idea about 5000 which charged initially) Later after discussing they have reduced Rs 1000. Still we have got calls from Blue Dart (Partner/Vendor for DHL etc as they have stated) asking for 4500. Along with that they have asked to come to office and sign some documents. Sent mails repeatedly for the same to inform local delivery team about the revised money, We have got confirmation from DHL but blue dart demanded whole 4500. We have paid to end up this drama which was running for 1 months but at last we came to know that Mobile which we have shipped was not there in the shipment which got delivered. We have paid Customs Duty + Additional Customs Duty + CVD + Other charges for the same along with above mentioned Handling fee + Storage fee, the time we have spent for the last one month calling them up and sending mails which was no use. Thief will be always thief. Need help, advice and support to get back the compensation for the suffered loss. Thanks & Regards Justin Antony (On Behalf of Jimmy Jose) Address:- DHL Express (India) Pvt. Ltd. 801 A, Silver Utopia, 8th Floor, Cardinal Gracias Road, Chakala, Andheri (East), Mumbai – 400 099 Maharashtra, India. Toll free:[protected]/[protected] Phone: +[protected] Fax: +[protected] Email: info.[protected]@dhl.com