DHL Express India — Not releasing the parcel

Address:New Delhi, Delhi

I have sent one parcel from new zealand with dhl express on 2/08/2016. As per the policy it says that my parcel should be deliver within 5 to 10 working days. I can see the status online that it is shoeing processing but they are not realsing my parcel i rang them everyday and i got the same response that yes it should be deliver within few days. But i can see still to date it is showing the status processing. They asked me to submit /kyc which i did on same day but still dont know what is the problem. Why company is not realasing my parcel
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