Dish TV — Al a Carte Channel Issue

Address:

Thane, Maharashtra

Hi Sir, I dont understand why people of this call centre show such an selfish attitude to see your product. I am highly disappointed for just a matter of 100 rupees. one of the lady called me and spoke to me about a new HD channel HBO which dish tv has just added and she told me that it is free of cost to me till my next due date, I just dinty wanted to opt but somehow she insisted me to check at least for free and than If i dont want I should recharge again for the A la carte. today i made a recharge and surprisingly my recharge date came 8 days forward I was highly pissed of as I made a shortfall of my payment. When i called the call centre they are telling the A la carte channel cannot be removed as it has lock in Period. why just you guys dont understand its our money why this people dont share all the information to customers. you can hear the recorded call i just made to Shampa to Noida Delhi on March 18 3:15 PM. I am from Mahrasahtra and I am seriously not happy with the services provided every quarter there is price hike without intimation. I recharged today of 449 and now my next recharge is 460 without any intimation. I want the al a carte channel to be removed Now itself and also my new recharge date should be revised as per earlier. IF this is not possible than please let me know I will be more eager to Switch to some other partners and I will also make sure I advice the same to my best Network and also not to purchase any new ones. Awaiting positive response. Thanks Shezhad [protected]