[Resolved] DishTV — Balance mismatch

Bkmsathi

Address:	Gandhinagar, Gujarat, 382424
Website:	Dishtv

Hi
I replaced my dishtv setup box as per distributor advise and he charged me 100rs extra for new card. In my old card there was already 600+rs balance which I never got credited. So I lost my 600+rs balance. Even after calling multiple times the customer care and even the distributor is not responding property.
Moreover, my pack was of 185-rs per month which they changed it to 300-rs per month without asking me.

The distributor said all my balance would be transferred within 2 hours and the pack would be the same of 185rs per month.

Also the distributor charged me 200rs extra for which he never gave me any receipts. He said this is a fee for faster service.

I am from chandkheda area, Ahmedabad Gujarat India.

My VC no is [protected]

Please look into this matter ASAP.

Thanks

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Dec 24, 2016

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Nov 22, 2016

Updated by Bkmsathi My old VC card got disconnected and the customer care executive named Ashwini spoke with me very rudely.

Also they never heard my request. After they asked me the old and new vc mo they discontinued my old one in order to harass me.

These people are very rude and rowdy.

I am 67 years old and they spoke with me in a very rude manner. They instead of giving me correct views.

Please help me as soon as possible.

Thanks

Verified Support

Nov 22, 2016

DishTV Customer Care's response Dear Bkmsathi

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV

Nov 23, 2016

Updated by Bkmsathi Both of the vc cards got blocked and I am still facing issues. I am loosing my double subscription money without using it. I think dish TV has on purpose stopped and blocked both of my cards to harass me because I did complaint against them on this website.

Pls get this resolved ASAP
Thanks

Verified Support

Nov 23, 2016

DishTV Customer Care's response Dear Bkmsathi,

Hope you are doing good.

As per our conversation with you on [protected], it has been informed that we require complete details of the dealer who has provided you a VC card and set top box. Kindly get the details and provide us so that needful can be done.

Regards,
Online Team
DishTV