[Resolved]  DishTV — Base package change request (sd channels) not taken into consideration

Discussion was done on both call and emails. Phone no:7835009196, 7835009199, 7835009198 Emails:Please refer below chain emails. ---------- Forwarded message ---------- From: Suraj Vairagi Date: Sat, Apr 9, 2016 at 4:37 PM Subject: Fwd: Request for change in dish tv SD channel package: VC No. : 01515074576 To: customercare Cc: [email protected], [email protected], [email protected] Hello Team, This is to inform you that my concern has being addressed properly. Would like to thank you for responding and listening to my concerns and hope that you will provide prompt service in near future while addressing all the issues in case if it occurs. Thanks & Regards, Suraj Vairagi 9096728584 ---------- Forwarded message ---------- From: Suraj Vairagi Date: Sat, Apr 9, 2016 at 1:58 PM Subject: Re: Request for change in dish tv SD channel package: VC No. : 01515074576 To: Customer Care Cc: [email protected], [email protected], [email protected] Hi, I haven't downgraded package as per your suggestion I upgraded SD pack from Super family to Maxi sports last month.And as per telephonic discussion your executive said that you can change base pack anytime. Thats why I opted for higher pack. If you dont want to downgrade my pack then I am happy to stop using your services. Regards, Suraj ... Dear Suraj Vairagi, Hope you are doing good. Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [email protected]. Regards, Online Team DishTV ________________________________________ Suraj On Sat, Apr 9, 2016 at 1:27 PM, Customer Care wrote: Dear Suraj, Thank you for writing to DishTV. As per our telephonic conversation, we would like to request you that you have already downgraded your package in last 30 days so again within 30 days it can not downgrade. For any further assistance, please write back to us or call us on 1860 180 3474 Thank you for choosing DishTV and giving us the opportunity to provide you the best TV viewing experience. We value your association and assure you of our commitment to serve you better. Warm regards, Hariom Mishra Customer Service DishTV To contact us, please call on these numbers MTNL / BSNL...local call/Other Telecom operator as per caller's tariff plan 1860-180-3474; Only Non MTNL / BSNL 60013474 (Prefix 011 for North; 022 for West; 033 for East; 044 for South); All lines: 0120-2550000. -------------------------------------------------------------------------- -------------------------------------------------------------------------- -- Hi, I have requested for change in SD pack to Dish 99 however still I have not got any reply from Dish tv customer care. Please change my SD pack to Dish99 . Recharge will be done only when above change is done. Let me know once the pack is changed. Regards, Suraj Vairagi 9096728584 On Thu, Apr 7, 2016 at 10:02 AM, Suraj Vairagi wrote: > Hi, > > As per telephonic conversation with your customer care executive > yesterday, my SD pack was supposed to be changed to Dish99 however the > same change request has not taken into consideration. > > Please do needful ASAP and let me know the new recharge date.I wont > recharge unless the change request is accepted. > > Also, for 2 channels Nat Geo People HD and History HD. The channel logo > doesnt have "HD" logo it just appears as Nat Geo people and History.Could > you please clarify whether these channels are true HD or Up-scaled HD > channels.Previously, they used have HD logo. > > Awaiting for your reply. > > Regards, > Suraj Vairagi > 9096728584 > > > On Tue, Apr 5, 2016 at 3:57 PM, Suraj Vairagi > wrote: > >> Hi Team, >> >> This is regar ________________________________ Disclaimer - This message contains confidential information and is intended only for the individual/s named. It shall not attach any liability for any errors or omissions in the contents of this message on the originator or DishTV or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of DishTV or its affiliates. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission and attachments cannot be guaranteed to be secure or error-free as information could be corrupted, lost, arrive late or contain viruses. On Fri, Apr 8, 2016 at 5:44 PM, Suraj Vairagi wrote: Hi, I have been repeatedly following with dish tv customer care for change in base channel pack ie Dish99 since 20thMar2016 through emails and phone calls however the same change request has not taken place.There are several reasons given by customer care executive for not changing pack.I have also informed them that the next recharge wont be done unless the SD pack is changed to Dish99. I dont know what problem they have with it. The customer care executive on phone doesnt respond properly.Also they dont have enough knowledge about the same.They dont listen to customer grievances. I am putting this concern on dishtv customer care complaint forum. If you dont want to change pack then let me know so that I will stop using your services and opt for other DTH provider. Regards, Suraj Vairagi 9096728584 On Fri, Apr 8, 2016 at 10:17 AM, Suraj Vairagi wrote: Hi, I have requested for change in SD pack to Dish 99 however still I have not got any reply from Dish tv customer care. Please change my SD pack to Dish99 . Recharge will be done only when above change is done. Let me know once the pack is changed. Regards, Suraj Vairagi 9096728584 On Thu, Apr 7, 2016 at 10:02 AM, Suraj Vairagi wrote: Hi, As per telephonic conversation with your customer care executive yesterday, my SD pack was supposed to be changed to Dish99 however the same change request has not taken into consideration. Please do needful ASAP and let me know the new recharge date.I wont recharge unless the change request is accepted. Also, for 2 channels Nat Geo People HD and History HD. The channel logo doesnt have "HD" logo it just appears as Nat Geo people and History.Could you please clarify whether these channels are true HD or Up-scaled HD channels.Previously, they used have HD logo. Awaiting for your reply. Regards, Suraj Vairagi 9096728584 On Tue, Apr 5, 2016 at 3:57 PM, Suraj Vairagi wrote: Hi Team, This is regarding the telephone call which I had with Dish tv customer care executive yesterday. I requested for change in SD pack(ie Dish 99), however my request was not taken into consideration. Last month too(date: 20th Mar2016), I requested for same on both call and email however my request was refused saying that you cant move to lower SD pack ie Dish 99. This has happened several times with me, If you dont want to change my pack to dish99 then please let me know so that I can think about using your services or not. Awaiting for you reply. Thanks & Regards, Suraj Vairagi 9096728584 On Mon, Mar 28, 2016 at 2:46 PM, wrote: Dear Suraj, Thank you for writing to DishTV. As per our telephonic conversation with "Mr. Hemant " on 9850028335, he has confirmed you are not at home at present that we have informed that whenever he will be present then for package inquiry he can contact us on our customer care number 0120-2550000. For any further assistance, please write back to us or call us on 1860 180 3474 Thank you for choosing DishTV and giving us the opportunity to provide you the best TV viewing experience. We value your association and assure you of our commitment to serve you better. Warm regards, Priti Customer Service DishTV To contact us, please call on these numbers MTNL / BSNL...local call/Other Telecom operator as per caller's tariff plan 1860-180-3474; Only Non MTNL / BSNL 60013474 (Prefix 011 for North; 022 for West; 033 for East; 044 for South); All lines: 0120-2550000. -------------------------------------------------------------------------- -------------------------------------------------------------------------- -- Hi Team, Further to our telephonic discussion, I have few more queries. 1. Query regarding Dish HD addon pack Min Lock in period for any HD addon/alacarte package in case if I go with Dish99 pack. 2. Regarding SD pack Also, if I decide to go with SD Dish 99 pack then what is the minimum lock period for the same pack(After a month can I move back to next higher SD pack?) 3.Marathi Addon pack charges, Dish Tv website shows Rs25/mth.however few days back I was told the pack price is Rs10/mth? Could you please provide resolution for above? Thanks & Regards, Suraj Vairagi 9096728584 ________________________________ Disclaimer - This message contains confidential information and is intended only for the individual/s named. It shall not attach any liability for any errors or omissions in the contents of this message on the originator or DishTV or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of DishTV or its affiliates. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission and attachments cannot be guaranteed to be secure or error-free as information could be corrupted, lost, arrive late or contain viruses. -- Thanks & Regards, Suraj Vairagi +91-9096728584 On Wed, Mar 23, 2016 at 5:58 PM, Suraj Vairagi wrote: Hi, I didnt get any response?? On Tue, Mar 22, 2016 at 7:49 PM, Suraj Vairagi wrote: Hi, I want to change my channel package to Dish 99.Please let me know process. -- Thanks & Regards, Suraj Vairagi +91-9096728584 -- Thanks & Regards, Suraj Vairagi +91-9096728584 -- Thanks & Regards, Suraj Vairagi +91-9096728584 On Tue, Mar 22, 2016 at 7:49 PM, Suraj Vairagi wrote: Hi, I want to change my channel package to Dish 99.Please let me know process. -- Thanks & Regards, Suraj Vairagi +91-9096728584