DishTV — Dissatisfaction with the service of Dish HD Connection

Address:

North 24 Parganas, West Bengal

Dear Sir, I have taken one Dish HD connection through exchange of my 8 years old Dish tv Connection with STB from Hira Telecom, Ichapur, North 24 Parganas vide money receipt no. 187 dated 13/05/2014 for Rs. 1390. Please note since installation we have been faced following problems. 1. Picture was not coming on HDMI mode only AV mode working. 2. Pendrive not supporting in connection with recording. We have been lodged so many complain to the customer care but no solution comes to effect, one service engineer Named Mr. Rahul Gupta visited my house several times & made comment either regarding TV or regarding STB. Please note he made the following peculiar comment: a) TV is oldest one b) TV is not matching with the STB c) Resolution to be minimized from 1080 x 720i d) In India no progressive (p) STB available All those above comments are proved false. Finally he compelled us to watch TV on AV mode. We have the doubt towards his comments on technical part so we took one HD connection of another company on which we are getting picture on HDMI mode, no others problems are occurring. So the comments against of our TV establishes wrong. It is surprised enormous complain lodged to the customer care, local distributor & said service engineer. We have suffered mental agony. Now we want to return DISH TV HD connection & STB and want to get back the exchange price Rs. 1390/- with our old STB which was given on exchange at your earliest. So many harassment & mental disturbances faced by us. You are requested to give settlement against return which approached otherwise we shall nothing alternate to go before the Ld. Court of Consumer Forum. Awaiting for your favourable action. VC No: [protected] Somnath Das Mob: [protected]