DishTV — Installation of Dish TV

Address:

Bangalore, Karnataka

Hi, In the last week (Saturday 12 July) I shifted to a new location (within Bangalore itself) and raised a service request[protected]VC No:- [protected], contact number;- [protected]) for re-installation. After that a Dish Tv technician (contact number:- [protected]) visited my house on Sunday (13 July) and installed dish tv antenna. After installation I am able to see only normal channels, not a single HD channel. After asking for clarification the technician try to me saying sky is full of clouds. so HD channels are not visible. But when I was staying in old house I was able to see all HD channels even during normal rain. He didn't listen to me and left without fixing antenna's direction properly and charged me Rs.440/- only. At that time signal strength was 82% and quality was only 77%. Now even after 4 days when sky is completely clear I am not able to see any HD channels. On July 18 morning I called Dish Tv customer care ([protected]) at 8.38 AM, Irfan (customer representative) told me that installation person will only install dish antenna and to set the direction properly another technician will visit your house and you have to pay another Rs.220/- as service charge. I am shocked with careless attitude of Dish Tv technician and customer care representative. The technician charged me Rs.440/- and left without completing his job and customer care representative is again asking for Rs.220/- to complete his leftover job. I immediately escalated this matter to nodal officer S Janakiraman (On 18 July) to look into this issue and no response till now. And now customer care representative has de-activated my VC card (reward for escalating the matter) so now I am not able any channels. Regards,