DishTV — My Dishtv connection is not recharged for the entire period but I have been charged for the entire period

Address:

Pune, Maharashtra

TO, DishTV Customer care, Hi! I have a serious complaint to make. I have a DishTv HD connection with the VC Number [protected]. On June 5th I recharged my DishTV connection for six months by making the payment online using credit card. I received an e-mail confirming the receipt of the payment as well as the recharge period of six months. I was surprised that the service provider “ F. Ali DBA Dishtv Channel.” charged me for the recharge in dollars. The copy of the receipt is printed below. After about 4 to 5 hours I received an SMS on my mobile saying “Dear Customer, We have received a recharge of Rs. 2700 towards ur HD-ROYALE pack. Ur Transaction ID is[protected]. Keep your TV on smooth updation. The message on my TV says that my connection is recharged for three months and the payment received is Rs. 2700. When I have been charged for six months I would like to know why my connection is recharged only for three months. I request you to kindly look into the matter and carryout the necessary corrections. From: [protected]@dalpay.com | Add to Address book |This is spam To: [protected]@rediffmail.com Subject: RTA 131003.7067127 dalpay.is DISHTV 131003 +[protected] BILLING CONFIRMATION Date: Fri, 05 Jun 2015 15:03:27 IST Note: To help protect your privacy, images from this message have been blocked.View images | What is this? Order Confirmation Payment/Order Confirmation from dalpay.is DISHTV 131003 +[protected] IMPORTANT Your Mastercard KIRANCHANDRA MYSORE | 552274XXXXXX4686 account has been successfully charged for your order. Order Amount: USD 109.00. Charges appear on your Billing Statement as: dalpay.is DISHTV 131003 +[protected] The products/services you have ordered will be directly supplied and invoiced by F. Ali DBA Dishtv Channel. Thank you for your order! Your purchase is subject to the Dishtv Channel terms and conditions: http://www.dishtvchannel.com/contactus.html http://www.dishtvchannel.com/Refund.html Order Support For support please login to your order: LOGIN Order number: 131003.7067127 Security code: 6141681 Order details Web Site Location: http://www.dishtvchannel.com Order Page Location: http://www.dishtvchannel.com Order Page Location: Order date: [protected]:33:23 Order number: 131003.7067127 Charge Total: USD 109.00 Method of Payment: Mastercard Cardholder Name: KIRANCHANDRA MYSORE Cardholder Address: 1127, Shivajinagar, Cardholder Address: Cardholder City: PUNE Cardholder State: MAHARASHTRA Cardholder Zip: 411016 Cardholder Country: India Company Name: Name: KIRANCHANDRA MYSORE Phone: [protected] Fax: Email Address [protected]@rediffmail.com Delivery Address: Product items: Order: Card No. :-[protected] Language :-undefined Free Languages :-Marathi HDRecharge :-6MONTHS Paid Channel :- Quantity: 1 Price: USD 109.00 cust.rcpt131003.7067127