DishTV — packs changes without information/request

Address:

Dibrugarh, Assam

Dear sir, i want to bring your kind attention towards trailing that i had super family pack on vc no-[protected], when and how it has been changed? i remember that 20 or 21 feb-15 i had make a request to change my present SD setbox to HD setbox.for which i had paid 599.I also make sure that my current packs(superfamily) should not be changed which i had recharge for one years after receiving e mail from you i came to know that my account has nil because you had changed my super family paks to all games on HD packs without my information. you are requested to look into matter and resolve this matter that without my request how packs has been changed. thanks & regards sushil kumar rao [protected]