[Resolved] DishTV — Pick by channel not activated | |||
Dear DishTV, My Vc number is [protected]. I opted for Pick by channel, on 22 March 2014, went to DishTV.com selected channels but when i submitted it gave an error and asked me to contact customer care. I rang customer care, they asked me to mail them the list of channels and the prices. I mailed them on 24th as requested. Received a call from customer care on 28 March 2014 confirming the channels and prices. Also, was promised a call from marketing within 24 hours. I called several times before my switch off date 3 April 2014, but no resolution. Since, then I have called DishTv at least a dozen times, written 7 emails every time I am told this matter has been escalated to customer service experts and I will get a call within 24 hours. Till today I have not received any call or any resolution. Eventually I spoke to the seniors senior at Dish Tv he suggested I recharge my existing pack so I continue to get old pack channels and he will help resolve this issue. It is one week since then and still no resolution. Can I expect a resolution from this forum? If not please return all my money and remove pick by channel option from your site if you don't want to offer it. But don't make false promises to customers and fool them. Glenn A Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
19 Comments | |||
Comments
Dear DishTV,
My Vc number is [protected]. I opted for Pick by channel, Many times first I tried on 28th April 2014, went to DishTV.com selected channels but when I submitted it gave an error and asked me to contact customer care. Now a days it is asking for " Pl recharge your account. Minimum balance required is 455.10 + applicable taxes." As per customer care directive I was sending mail with attachment screen set. Which again showing error. After several follow ups still this is not resolved.
I shall obliged if you make me facilitated above said else I am forced to go consumer court or other news channels to raise the issue.
Regards
Madan Mohan
My Vc number is [protected]. I opted for Pick by channel, Many times first I tried on 28th April 2014, went to DishTV.com selected channels but when I submitted it gave an error and asked me to contact customer care. Now a days it is asking for " Pl recharge your account. Minimum balance required is 455.10 + applicable taxes." As per customer care directive I was sending mail with attachment screen set. Which again showing error. After several follow ups still this is not resolved.
I shall obliged if you make me facilitated above said else I am forced to go consumer court or other news channels to raise the issue.
Regards
Madan Mohan
Dear DishTV.
I have opted for Pick my channel pack. total amount shown is 217 rs. In that now the 3 channels are not getting displayed. I have picked these channels also.
There is some gap between the channels chosen at website and the information received at your side.
...may be a technical error at customer care.
Please do the needful to display these 3 channels as soon as possible.
Star Vijay Tamil
Times Now News Channel
Aditya TV
Provide me as quick as possible.
VC number[protected]
I have opted for Pick my channel pack. total amount shown is 217 rs. In that now the 3 channels are not getting displayed. I have picked these channels also.
There is some gap between the channels chosen at website and the information received at your side.
...may be a technical error at customer care.
Please do the needful to display these 3 channels as soon as possible.
Star Vijay Tamil
Times Now News Channel
Aditya TV
Provide me as quick as possible.
VC number[protected]
My vc number is [protected].Please add 3-4 assamese chanal.Ex- Ramdhenu, Focus Hi Fi, Jonak and Focus NE.
my vc number [protected] myself sunil mishra.i was activateing pick by channel but some different channels i got i was add starsports 1, otv, taranga but i get star sports 3, sarthak tv, wb, aajtak...and after give a lot of complaints the probelem does noe resolve yet.and no option for change channels on website, , and also if add then 3 month recharge maintain must, , i will very much worried to your service, , and decided to never use.
Dear DishTV,
My Vc number is [protected]. I opted for Pick by channel, Many times first I tried on 16/05/2016, went to DishTV.com selected channels but when I submitted it gave an error and asked me to contact customer care. Now a days it is asking for "Please Recharge Your account. Minimum balance required is 576.06 + applicable taxes. visit http://www.dishtv.in/instant-recharge.aspx link For Recharge"
Regards
Sachin Shivwanshi
My Vc number is [protected]. I opted for Pick by channel, Many times first I tried on 16/05/2016, went to DishTV.com selected channels but when I submitted it gave an error and asked me to contact customer care. Now a days it is asking for "Please Recharge Your account. Minimum balance required is 576.06 + applicable taxes. visit http://www.dishtv.in/instant-recharge.aspx link For Recharge"
Regards
Sachin Shivwanshi
viewing stopped
In spite of recharge for Rs.335.00 on[protected] my set top box has been deactivated depriving me of viewing WORLD CUP CRICKET MATCH today. supriya guha vc no.[protected] Dear Anurag Tamboli,
Hope you are doing good.
As per our conversation with Mr. Prakash on mobile number [protected] confirmed that he did not register any complaint on DishTV However, He confirmed that he will contact us on our customer care[protected] regarding the package . For any further clarifications, please drop us an email on [protected]@dishtv.in.
Regards,
Online Team
DishTV
Hope you are doing good.
As per our conversation with Mr. Prakash on mobile number [protected] confirmed that he did not register any complaint on DishTV However, He confirmed that he will contact us on our customer care[protected] regarding the package . For any further clarifications, please drop us an email on [protected]@dishtv.in.
Regards,
Online Team
DishTV
not telecasting free to air channel (peace of mind) in paid package
dish tv not telecasting free to air channel like peace of mind a devotional channel in its paid package other d2h service provider like videocon d2h and reliance big tv are telecasting the channelsignal problam
I am Mrs. Parmod Kohli I have for signal not working at 21/12/13. please check it. our address is: 266/2, p, ward no.2, Mehrauli, Near by new Water tank, New Delhi-30 contact no: [protected]i wants change the channels on my monthly pack ?
Because The unwanted channels are shown but what channels i want those are not shown . I choose the channels what i want on my monthly pack. My Vc no [protected] Dear Customer (Nrusingha Swain),
Hope you are doing good.
Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.
Regards,
Online Team
DishTV
Hope you are doing good.
Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.
Regards,
Online Team
DishTV
Hi DishTv
My CV number is [protected]
I had requested for pick my channel service. They told me to recharge atleast with 470 Rs. I reacharged. But still my request is not updated. My old pack is still on which I do not want. Dish Tv customer service is very bad and not that frequent as Airtel and Tata Sky.
My CV number is [protected]
I had requested for pick my channel service. They told me to recharge atleast with 470 Rs. I reacharged. But still my request is not updated. My old pack is still on which I do not want. Dish Tv customer service is very bad and not that frequent as Airtel and Tata Sky.
DishTV Customer Care's response, Sep 14, 2016
Verified Support
DishTV Customer Care's response, Sep 15, 2016
Verified Support
Hello Dish TV,
Can we add new channel in the list of existing activated list of pick by channels?
Can we add new channel in the list of existing activated list of pick by channels?
DishTV Customer Care's response, Jul 11, 2017
Verified Support
DishTV Customer Care's response, Jul 19, 2017
Verified Support
punjabi chanel "pitara" chanel not launching in dishtv
DishTV Customer Care's response, Sep 29, 2017
Verified Support
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We hope your issue has been resolved. Please let us know if there is anything else we can help you with.
Please feel free to give us your feedback at [protected]@dishtv.in.
Have a nice day.
Regards,
Online Team
Dishtv