[Resolved] DishTV — Set top box

Sunilkumar3178

from Pune, Maharashtra

Address:

Pune, Maharashtra, 410402

I am having dish tv connection. I have taken it 03 months ago. Since 25 sep it is showing signal problem. I have made a complaint about it on 26 sep. They told that by today evening the problem will be fixed but nothing positive come from them. Again on 27 I called customer care. They told that sir you have to wait for 24 hours. Then I got a call from their technician saying that he will come in some time but I kept on waiting for that guy till late evening. After that I called him but he didn't attended my call. On 28 again I called several time to customer care but nothing happened. Again and again the same assurance that sir we will resolve it soon but actually it didn't happen. I don't want to continue with their services but they are saying that sir return policy nahi h. If return policy is not there then they should provide services. Fed up with the response from dish tv

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Nov 2, 2016

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2016

DishTV Customer Care's response Dear Sunilkumar3178

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV

Sep 29, 2016

Updated by Sunilkumar3178 The complaint has not been resolved by dish tv. They are torchering me again and again but not sending any technician. I want to return set top box. Do some needful or they should compensate for their fault nd some senior executive should give a call nd assure about that

Verified Support

Oct 01, 2016

DishTV Customer Care's response Dear sunil kumar

We hope your issue has been resolved. Moreover, 6 days waiver due to delay in our service. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [protected]@dishtv.in.
Have a nice day.

Regards,
Online Team
DishTV

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Comments

Bishal Chatterjee

from Dimapur, Assam

After switching on dis tv for few mins
Msg displays. Viweing card deactivated
Card viewig faulty...

No response even after msging. Call at 57575

I will take new connection
Now...

DishTV Customer Care's response, Oct 5, 2016

Verified Support

Dear Bishal Chatterjee

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your problem with your VC number and registered mobile number at write2us@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

DishTV Customer Care's response, Oct 12, 2016

Verified Support

Dear Bishal Chatterjee

Information about your complaint is still awaited from you. Please contact us on write2us@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV