DishTV — Sloppy Customer Service /Abusive Customer Care Executives

Address:

New Delhi, Delhi

Hi, I got my recharge done on a 10 year old connection and wanted to downgrade my plan. So, I sent a "CALL ME" sms on 57575 on 05 June 2015. I got a call from [protected] and the person I spoke was very abusive, not forthcoming, did not solve the problem and disconnected the call saying he had to go somewhere! I was surprised at the behaviour of this call centre executive. I, then, messaged again and this time got a call from [protected]. This guy, when I told about downgrading the plan and behaviour of earlier call centre person, also did not solve the problem first but, rather, telling me to talk to his superior, put the phone on hold for 10 minutes after which the call got disconnected. I had to send the message again and this time I got a call from [protected] with a lady on line who did the job and connected me with the superior also - who identified himself as Sumedh, but the moment he heard that I wanted to make a complaint about previous call centre employees, he too disconnected the call, saying he is getting network disturbances! This message is for DISHTV people to ponder over what kind of call centre companies they are handing over contracts to deal with the customers - who are manned by ruffians and don't know how to deal with customers. I've decided to get my services disconnected now and get a Tata Sky connection. Thanks a lot, jokers of the call centre - Please feel free to destroy the brand! -A Disgusted Customer