[Resolved]  DishTV — Unprofessional response and contradicting status by executives

Address:	Raigad, Maharashtra, 410210
Website:	www.dishtv.in

I have requested to upgrade my normal Set Top Box (STB) to HD on 14th Sept 2016. A technician from DishTV visited & received the payment of Rs 2200/- for replacement of new HD STB. However, even after 6 days, I'm unable to get HD channels. On the top of it, I lost normal channels also which were available earlier. I called 3-4 times to cust care but with no results. First I was told to make an additional recharge. I did. But no improvement. Then I was told that still you have ordinary STB only. This is again not true. I could physically see that new STB is with HD features. And even if its normal STB, why normal channels are not available after this upgrade task??

I can conclude that there is no responsible person to attend the service request within stipulated time period. Such an unprofessional way is not expected from such a company.