[Resolved]  DishTV — Wrong Deduction & No Cash back on Scheme

Address:

New Delhi, Delhi

Dear Sir I have raised a issue regarding HBO SD Pack which I was activated on 25th Sep. (approx.) and raised advance request for deactivation Pack. For that pack Rs. 79 was deducted immediately and customer executive told me that deactivation can’t be done before 30 days lock in period. I said it’s ok, he further clarified that pack price is Rs. 1 actually but Rs. 78 will be credited to your account on per day basis i.e. Rs. 2.60. I said ok for this. After this I have recharge with Rs. 501 on 16th Oct., 2014, before recharging I have confirmed about this recharge on 12:42PM, customer executive told me that If you recharge it on your VC, you will get credit of Rs. 51 as your next recharge date is 30th Oct, .2014 and scheme is going on, I said ok and I did that recharge. After few days on 18th Oct., 2014 when I confirmed regarding cash back on my VC for Rs. 51, customer executive told me that you will not get any cash back as you did that recharge before 15 days of switch off date and he told me further, that Rs. 79 is again deducted wrongly before 30 days of lock in period for your HBO Pack & it will credited to your account within few hours, he took my request (No.[protected]. Since my next recharge date before 16th Oct., 2014 was 30th Oct as told by customer care and I did recharge for Rs. 501, so on per day charge of Rs. 10.66 I suppose to get further extension of 46 days on my VC, but my next recharge date is 08th December, 2014. For the wrong deduction for Rs. 79 for HBO defined & per day Rs. 2.60 credit, I again raise complain (No.[protected] on 18th Oct., 2014 at 10:23AM), but still no response from dish tv help line. I am very upset with your service. No one called me till yet as team is telling me on my every complain that we will call you within 1 hour. I want to ask is this kind of service is expected from No. 1 Dish TV service provider of India. I want to intimate you that please resolve the issue otherwise I will need to change the service provider. I have no problem regarding my set box I will throw it into dustbin & purchase a new one from TATA Sky.