[Resolved]  Employees' State Insurance Corporation — harassing patients for issuing forms from ESIC dispensary

Address:	Panchdeep Bhawan Comrade Inderjeet Gupta (CIG) Marg, New Delhi - 110 002., Bardhaman, West Bengal
Website:	www.esic.nic.in

Hi,
I am not sure whether this is the right place to place my voice against the negligence of doctors in ESIC dispensary at Burdwan and Durgapur, Burdwan district.
I stay at Delhi and my wife has went to Burdwan dispensary to collect Form-23 for maternity benefit; but the respective doctors and other stuffs are not issuing that form; some time they say that they did not have the form, some time they say they are unable to find the form, please come after 4-5 days, in this way they are harrishing my wife (Meghamala).
My wife Meghamala (IP No - [protected]) visited ESIC dispensary at Burdwan Khosbagan at Jeevan Deep Nursing Home (Code No - 8531), the doctor on duty was DR.A.K.BOSE. He did not issued the form, he told that I have no idea what is that and please go to Durgapur office to collect the form and Dr.A.K.BOSE has referred Meghamala to Durgapur.
Then, Meghamala has visited Durgapur ESIC Dispensary (Code no - 8522) at Jakir Hossain Avenue, Bidhannagar and on-duty medical practitioner Dr. PRAMANIK told that this is not our issue and this should be solved by Burdwan dispensary. Dr. PRAMANIK then referred Meghamal to Burdwan dispensary and called Dr. BOSE and told him to issue form 23.
Then, on the same day Meghamal visited Jeevan Deep nursing home and waited for 2 hours then Dr.A.K.BOSE has issued Form 21 and 22 instead of issuing Form 23 and the funniest thing is that,
Dr,BOSE has written in the form on 29th July in this manner that -
I am examining this patient named Meghamala that she is fit and her expected delivery date is 1st July'13.... (English is not copy cat) where as baby is already came in this world on 1st July.
Then Megha complained to the doctor that he has issued some different form. After that Dr.BOSE told her that, I thought you were asking for these forms; where as Dr.BOSE talked with Dr.PRAMANIK over phone and Dr.BOSE asked Megha for baby's birth certificate.
This simply figures that, this doctor, Dr.BOSE either illiteratem or don't know process or intentionally harassing patients. These feedback came from other patients available at JeevanDeep nursing home, stating that this doctor harasses patients and unknowingly transfer patients to Durgapur and creates a annoying situation. In this way this doctor has not issued the form yet.
On the next day Meghamala visited Durgapur branch to collect form-23,( she visited on the very next day because this form need to collect withing 30 days of delivery and this is the 30th day after baby delivery) and the same doctor Dr.Pramanik identified her and started shouting that you came yesterday and why you come today, the for should be issued by Burdwan dispensary, we have huge work pressure and we’ll not entertain you, this is a fault of Burdwan dispensary we’ll not issue you the form, you have to collect the form from Burdwan itself. In this way these 2 to doctors blaming other doctors and Meghamal become viction of them.
My heartiest request you please take necessary action against these 2 9doctors Dr.A.K.Bose and Dr.Pramanik so that patients visiting the ESIC hospital and dispensary complete their work smoothly.

Regards
Arindam Konar
+91 [protected]