Domino's Pizza — Delayed delivery and incorrect online status updated by store several times

Address:Pune, Maharashtra, 411015
Website:www.dominos.co.in

It is regarding dominos pizza ordered from vishrantwadi (shoppers orbit) pune outlet. (order date:- 11th july 2016, order no. 412) i observed this thing 3 times. i ordered pizza at around 10:05 pm online and paid the bill online. i saw the online status as pizza dispatched at 10:20 pm. however, i received a call at 10:35 pm to confirm the address from the landline. he said that we are dispatching the order now. i asked him why the online status was changed to dispatched 15 minutes before the actual dispatch. i observed this for 3rd time. when i called and ask about this first person told me that they have updated the status irrespective of delivery time. then his superior told me that they was a technical problem and because of that the status was automatically updated to dispatched (this was a funny explanation). finally i received pizza at 10:45 — 10:50 pm. i am sure that this store is updating status before dispatching order only to show that we are delivering order's on time. this is injustice with customers. and domino's is showing advertisements that we are delivering pizza ontime. this is just a false promise by dominos.
Was this information helpful?
No (0)
Yes (0)
Domino's Pizza customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Domino's Pizza
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    11%
    Complaints
    6563
    Pending
    0
    Resolved
    724
    Domino's Pizza Address
    No.38, Ground Floor, Bull Temple Road, Basaveshwara Temple Road, Basavanagudi, Bangalore, Karnataka, India - 560004
    View all Domino's Pizza contact information