Domino's Pizza — Delayed delivery and incorrect online status updated by store several times | |||||
It is regarding dominos pizza ordered from vishrantwadi (shoppers orbit) pune outlet. (order date:- 11th july 2016, order no. 412) i observed this thing 3 times. i ordered pizza at around 10:05 pm online and paid the bill online. i saw the online status as pizza dispatched at 10:20 pm. however, i received a call at 10:35 pm to confirm the address from the landline. he said that we are dispatching the order now. i asked him why the online status was changed to dispatched 15 minutes before the actual dispatch. i observed this for 3rd time. when i called and ask about this first person told me that they have updated the status irrespective of delivery time. then his superior told me that they was a technical problem and because of that the status was automatically updated to dispatched (this was a funny explanation). finally i received pizza at 10:45 — 10:50 pm. i am sure that this store is updating status before dispatching order only to show that we are delivering order's on time. this is injustice with customers. and domino's is showing advertisements that we are delivering pizza ontime. this is just a false promise by dominos. Was this information helpful? | |||||
Domino's Pizza customer support has been notified about the posted complaint. | |||||
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No.38, Ground Floor, Bull Temple Road, Basaveshwara Temple Road, Basavanagudi, Bangalore, Karnataka, India - 560004
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