Domino's Pizza — Domino's in local politics

Address:	700103
Website:	www.dominos.co.in

Dear sir,

This is in regards to order number : 142
Time of order : 05/21/2016 09:58:17 pm
Final total : 727
Payment type : cash
Trace no. : cash[protected]

My residence is (As per google) 150 meters (2 minutes walking distance) away from your dominos outlet at narendrapur.

For the first time i placed an online order with the said outlet on 21.05.2016 at 9:58:17 p. M. For six pizzas, bill amount of rs. 727 (Photo of bill enclosed). I tracked my order online, found the pizzas dispatched at 10:16 p. M. I received a call from [protected] at 10:28pm informing me that since the delivery person has to walk from the main gate of the complex to my flat at 2nd floor (A distance of 50 meters), as my residential complex forbids delivery persons from dominos to drive their motor-cycles inside the complex for rash driving, he will deliver my pizzas only after attending two deliveries at sherwood estate which is my neighbouring residential complex. The whole conversation was recorded and attached as attachment with this mail.

The pizzas were delivered to me at 11 p. M. (That is, one hour after placing the order and 45 minutes after despatched from store) and not before the delivery person giving me a lecture of 3 minutes, the gist of which is given below:

That a huge amount was demanded from the store by the executive members of the welfare association of the residential complex called sugam park and a delivery person was illegally detained by them once upon a time. Since i am a first time customer, the delivery person has delivered the pizzas at my door steps and from the next time i have to collect myself personally from the main gate as they cannot use the lifts of the complex even.

Now my questions to you are:
1. Is there lift in each and every building that your delivery persons deliver?
Sugam park residents forbid use of lift by service providers i. E. Maids, paper-boy, milkman, housekeepers, movers and packers, etc. One of your delivery persons was found to be using the lift of a5 block last august and was asked to call his supervisor for a talk because it was not the first time offence (Before this incident a delivery person was caught using lift and his supervisor left a note with the executive committee that ‘this will not happen again’). That delivery boy went to police and with the help of three persons who are against the present committee and who was incidentally present there, lodged a complaint which was later dismissed by the police as false.

The dominos manager contacted the sugam park residents welfare association (Sprwa) in december, 2014 with the aim of putting up a temporary stall in the lawn on 31st december covering the new years eve bash and was asked to pay a meagre subscription amount for the use of the lawn because ‘there is no free beer available in this world’. The manager refused by ‘dominos do not pay to put up stalls’ but circulated among the persons who are in opposition to the current committee of sprwa that a huge amount was demanded.

2. Is the dominos pizza store at narendrapur such an establishment who is more interested in involving itself in petty local politics than making money? I am surprised.

3. What was the delivery person doing for 45 minutes after calling me? The distance between sherwood estate and dominos pizza outlet is 200 meters (Two minutes walking – please google it). Does it take 45 minutes to deliver at two addresses at sherwood estate if he is allowed to ride his motor-cycle inside the complex and use the lifts?

4. The pizzas that were delivered to me after one hour of placing order were cold and limp and tasted like stale bread. I paid rs. 727 for them though it was notified in website that delivery after 30 minutes were free (The delivery person stated that it is not applicable to orders of more than 4 pizzas). That means if i place a large order i am sure to get cold and stale pizzas and dominos cannot help in any way.

5. Should i feel overwhelmed by the fact that i am getting a chance to eat dominos pizza? The attitude shown by the delivery person says so. Well, i am not overwhelmed at all. What i am going to do is – i am not going to place an order with dominos pizza ever – just like most of my fellow residents are doing now. If that increases you sale, then keep showing you attitude or else change your staffs with attitudes.

People do not care to write to you because no one wants to waste their time now-a-days. But to me, this whole thing appeared to be so pretty stupid that i wasted half of my sunday today just to record the huge amount of stupidity.

Thanking you,

Yours truly,

Dolly ray