Domino's Pizza — 90 mins delivery from Domino's pizza

Address:

Bangalore, Karnataka

Order date - 30th June Order # - 112 Restaurant - BTM stage 2 Store Manager - Mr. Harish I placed the order online at 7:28 pm and the online tracker shows the dispatch timing from the store as 7:48pm but I received my pizza at 9:05pm ... when I spoke to store manger Harish (who to my surprise sounded very unsympathetic and dry) he says we cant off the complete amount waiver because the liability of dominos pizza is only Rs 300 which is fare since I believed in domino's advertisement saying if not delivered in 30 mins its free ... anyways the excuse for pizza being so late was that a guy came to find my place and couldnt find my place and went back to store then Mr. Harish send another SENIOR person to deliver my pizza ... may I ask why didnt he called me like every time delivery boy does ... I demanded 100 % waiver since its being 90 mins since I ordered my pizza but he asked me to look at T&C and said this is company policy ... then I asked Mr harish that why didn't your pizza boy called me Mr Harish replied if he didn't get the house he is supposed to come back to restaurant in 5 mins this is company policy ... I recommend Mr Harish for mugging up the company policies so well but to my wonder the USP of Domino's pizza is customer delight not company policy and I am not even looking for delight I just asked why didn't ur pizza boy called me up to find the address ... I want Mr Harish to answer that why shouldn't I think that my order was deliberately delayed to keep other deliveries on time and I was kept waiting for 60 mins ... every time when I called they said 2 mins it will be delivered ... why the original status of the delivery was not told to me ... I am not happy with the communication from DOMINO's to me and dry response from the DOMINO's ... I demand an explanation ????