Domino's Pizza — Amount got deducted, but not able to place order online

Deepjeet Sen

from Gurgaon, Haryana

Address:

Ghaziabad, Uttar Pradesh

Myself, Deepjeet Sen from Indirapuram, Ghaziabad, contact no. is [protected]. While ordering online, although amount got deducted from my bank account, the order was not placed. This happened twice this week with me. First on 25th June, while ordering payment of Rs 502 was done to PAYUJUBILANTFOODWORK, but ultimately order didn't get placed. I ordered again online, and at the second time it was successful, with me paying Rs 502 again at around 7:23 pm (order no.232). Hence Rs 1004 got deducted from my account instead of Rs 502. Then, again today (27th June), I tried to place order online at around 5:14 pm. Although Rs. 245 got paid to PAYUJUBILANTFOODWORK, the order didn't get placed. Hence I lost Rs 245 today. Which means a total of Rs (502 + 245) = Rs 727 this week. Please refund the amount in my account. Else it will be very problematic to order again.

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Domino's Pizza customer support has been notified about the posted complaint.

Jun 27, 2015

Updated by Deepjeet Sen Myself, Deepjeet Sen from Indirapuram, Ghaziabad, contact no. is [protected]. While ordering online from Adita Mall Dominoes outlet, although amount got deducted from my bank account, the order was not placed. This happened twice this week with me. First on 25th June, while ordering payment of Rs 502 was done to PAYUJUBILANTFOODWORK, but ultimately order didn't get placed. I ordered again online, and at the second time it was successful, with me paying Rs 502 again at around 7:23 pm (order no.232). Hence Rs 1004 got deducted from my account instead of Rs 502. Then, again today (27th June), I tried to place order online at around 5:14 pm. Although Rs. 245 got paid to PAYUJUBILANTFOODWORK, the order didn't get placed. Hence I lost Rs 245 today. Which means a total of Rs (502 + 245) = Rs 727 this week. Please refund the amount in my account. Else it will be very problematic to order again.