Domino's Pizza — Dominos cheats over customers, most unreliable home delivery

Address:

Kanpur, Uttar Pradesh

I ordered on 24 October 2014 at 7 pm through my cell ([protected]) to the number [protected]. My order number is 366. I was told that my order would take longer and will be delivered by 8 to 8:15 pm. But its past 10:40 pm, still my order has not been delivered and this is not all, I made around 10-15 calls to them they either disconnected my calls or else gave these replies, when I finally managed to connect through my alternate numbers([protected]/[protected]): 1) the order is in transit will be their in another 5 to 10 mins (@ 9:15 PM) 2) Kept me on hold for three minutes, finally answered saying she (Ms. Saumya) will let me know the status by giving a call back. (@ 9:30 pm) 3)Ms. Saumya again picked up saying the delivery boy is not picking up and I personally should try calling him. For which I denied and she assured she would let us know the status.(@10 PM) 4) I asked for my order number, as she still did not have any status. My entire family kept waiting for so long, including two kids and two senior citizen too. Being the next day to Diwali (Pareva) we did not get any thing to purchase and had to have 2 min noodles. Reason not only they did not deliver till now they could not even tell the correct status and kept us in dark. Dominos shouldn't be taking orders if they can not deliver. A Big NO for Dominos next time. I'll also spread this as awareness amongst others. Aparna [protected]