Domino's Pizza — False promises and very delayed delivery

Address:

Mumbai City, Maharashtra

Date : 18th July 2015 Place : Bhandup West, Mumbai Order No: 255 The order was placed at 9:27 PM. At around 10:10 PM, I call up the Dominos Store asking why my pizza is not delivered yet, the staff says it will be delivered soon, the guy has left. I told them that it's already 40 minutes, and no one has turned up. I called the store at 10 minutes intervals, and all they said was "Aa jayega pizza 5 min mein" ( The pizza will come in 5 minutes ). Finally at 10:40 when frustration levels were broken, I called up and asked for the store manager. The store manager was apologetic and was like "Sir, I'm sorry I'll remake another one and send it out in 10 minutes". I told him how wrong it was to make me wait for more than an hour and that I had already paid online, so I can't even ask for the 30 minutes or free thing. He was like "Sir, I will send garlic bread complimentary with the pizza". Knowing nothing could be done further, I was ok. My roommate was about to order food for himself from outside, as he was hungry, so I told him not to order, as he was sending garlic bread along and he could have that. He was happy with that, so he didn't order food. The pizza guy comes after 10-15 minutes with the new pizza and hands over a Coke bottle to me. I ask him where is the garlic bread. He said "Sir to yehi bheja, bola ki late ho jayega" ( The store manager sent a coke instead of the garlic bread as it would be late ). So since it was already 11 PM by then, my friend could not eat anything. We all shared the pizza, and he had to cook more food. This is not a one -off experience with Dominos. Similar incidents have happened before as well. I will be taking this up with the consumer forum soon, and will make sure Dominos does not in future harass us like this. Anirban Mukherjee [protected] [protected]@gmail.com