Domino's Pizza — Harassment

Address:

Allahabad, Uttar Pradesh, 211001

To, Director/ Nodal officer/ Concern authority. DOMINOS' PIZZA INDIA. i submit as under- (1) That, i am Rishi kohli and a reputed chartered accountant of district, Allahabad, and my wife Mrs. Gayatri Kohli has a great respect and credibility in social circle of allahabad city. Both of them have been living in allahabad city for last many generations with unblemished record. (2) That it so happened, that Smt. Gayatri Kohli had ordered a pizza of your multinational brand from local franchise situated at sardar patel marg, in district allahabad, through her mobile no. [protected]. The said call was made to allotted number circulated by your local franchise ie[protected]. (3) That aforesaid order was placed at 7.30 pm., sometimes in may 2015, whereas ordered pizza was delivered at 9.15pm, when the children for whom the said pizza was ordered, had fallen asleep. The said pizza had also to be returned for the reason that late delivery was against your company policy and advertisement too. (4) That, on 09/10/2015, when Mrs. Gayatri kohli again ordered pizza from your local franchise on circulated no.[protected], from her moblile no. [protected], then she was informed by your local franchise, that she was a defaulter in past and, therefore she had been blacklisted, and her request for delivery of pizza could not be accepted. Apart from refusing to deliver pizza, the behaviour of concerned staff was extremely rude, unprofessional, and based on wrong facts and assumption. (5) That you may be informed that when Mrs. Gayatri kohli was ordering pizza on 09/10/2015, she was surrounded by friends, well wishers and neighbours, and in their view and esteem, her respect and reputation received a setback . The said behaviour of the staff of your local franchise has lowered the reputation of Mrs. gayatri kohli among the people present there. (6) That it may again be reiterated that aforesaid accusation and allegation from the staff of your franchise was based on wrong facts/ assumption and the conclusion was not based on an inquiry or precedent. (7) That Smt, gayatri kohli has been informed that her mobile no. [protected] has now been blacklisted for delivery purpose, without any inquiry, reason much less a summary inquiry or notice. The wife of my client was therefore condemned without proper notice or opportunity, or inquiry, for which my client demands an unconditional apology and compensation. (8) they are therefore required to immediately submit an unconditional apology for misbehaviour of staff of your local franchise at sardar patel marg, allahabad, from my wife Mrs . gayatri kohli, within 15 days from receipt of this notice, and reverse the blacklisting status or i shall take suitable civil/criminal action in regard to misleading advertisement, & misconduct against the brand and franchise in appropriate forum. awaiting early response, Rishi kohli ( Chartered accountant ) mobile- [protected]