[Resolved]  Domino's Pizza India Ltd — RUDE BEHAVIOUR AND NON COOPERATIVE

Address:

Mumbai City, Maharashtra

DEAR SIR, ITS A SAD BUT HONEST TRUTH THAT THE SALES EXECUTIVE AT THE SANTACRUZ WEST BRANCH ARE VERY RUDE, NON COOPERATIVE AND STUBBORN. ON 25 TH Dec I had been to the SANTACRUZ WEST BRANCH TO EAT PIZZAS AND TO ENJOY THE FESTIVAL WITH MY FRIENDS UNFORTUNATELY TO MY HORRIFIC BELIEF THE STAFF WAS ABSOLUTELY NON COOPERATIVE AND BADLY BEHAVED. MOREOVER I HAD PLACED THE ORDER FOR VEG CHEFS WONDER Rs 709/- WHICH IS NEW ON THE MENU ( 12 ") FOR WHICH I HAD THE COUPON FOR THE OFFER WHICH STATES ON THE LARGE PIZZA YOU WOULD GET A MEDIUM PIZZA FREE. WHERE I ORDERED THE PEPPER PANEER PIZZA. AFTER THE ORDER WAS PLACED I CAME TO KNOW FROM A PERSON THAT EXTRA TOPPINGS COULD ALSO BE PLACED IN THE MEDIUM PIZZA AS THE COST OF THE MEDIUM PIZZA WAS Rs 524/-. NO sooner I requested the sales representative Mr KARIM WHO TOOK THE ORDER TO ADD UP THE EXTRA TOPPINGS HE WAS VERY RUDE IN HIS BEHAVIOUR AND ARGUMENTATIVE .INFACT AT THE TIME OF PLACING THE ORDER HE DID NOT HAVE THE COURTESY TO INFORM ME THAT ADDITIONAL TOPPINGS CAN BE PLACED WITHOUT ANY COST. ONTHE CONTRARY HE IS ASKING ME TO PAY FOR THE SAME. WHICH IS HIGHLY UNPROFESSIONAL BEHAVIOUR TO EXTRACT EXTRA MONEY . ALSO WHEN THE MATTER WAS REPORTED TO THE BRANCH MANAGER NIKIL HE TOO HAD NO COURTESY TO MEET ME PERSONALLY BUT BLUNTLY REFUSED . DUE TO SUCH ACTS OF SUCH PEOPLE THE NAME OF A SUCH A TOP BRAND LIKE DOMINOS SUFFERS AS PEOPLE WOULD LIKE TO DINE OUT PROVIDED THE FOOD AS WELL THE SERVICES ARE QUALITATIVE AND OF TOP STANDARDS. PEOPLE KNOW THAT DOMINOS IS HIGHLY KNOWN FOR THEIR PIZZAS WITHOUT COMPROMISING THE STANDARD OF THE SERVICE. HOWEVER THIS RUDE BEHAVIOUR HAS CHANGED MY PERCEPTION . AS THE SERVICES OF OTHER PIZZA BRANDS SUCH AS PIZZA HUT ETC ARE BETTER. I HOPE YOU WOULD UNDERSTAND THE GRIEVANCES AND TAKE THE UP THE MATTER TO RESTORE MY FAITH WITH BEST REGARDS, CA HANSEL DSOUZA [protected]