Domino's Pizza — Inordinate delay in delivery

Address:Kolkata, West Bengal

I had ordered pizzas and other items on Dominos menu through the phone no. 68886888 in Kolkata on 19th May 2015 at about 8.00pm. The call was routed to their restaurant located at Block BF-193, Salt Lake Main Road, Sector 1, Near Swimming Pool & Vaisakhi Island, Kolkata-700064. I gave the order and and requested delivery at my residence at 9.30 pm. They confirmed my mobile no. already registered in their system and assured that the delivery would be done at the requested time. Till 10.00 pm the order had not been delivered and when I called them they said that there was no order against my mobile no. In spite of my telling them to call the person who had taken the order they seemed to be helpless. Only after I asked for the manager, did they remember about the order. The order was finally delivered at 10.20 pm. This is the kind of service rendered by the aforementioned restaurant.
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