Domino's Pizza — late delivery n rude/insulting behavior

Address:

Pune, Maharashtra

Hiii... This email I am sending with a loads of DISAPPOINTMENT n a huge UNSATISFACTION... this is regarding LATE DELIVERY as well as INSULTING, MISBEHAVIOR from your (dominos') employees' side... for a first time had such a worst experience ever can have from servicing point of view.. A FARMHOUSE pizza of medium size was Ordered for home delivery on 07 jan 2014 at 7.36pm, order no 141.. we had a employee coupon of 40% off from nagar road dominos store which we first verified before placing order n then placed the order... the delivery boy ws present there at 8.25pm.. nearly 20 min he was late as well as arguing with us about address n address was also too easy as just had to come to sinhgad institutes, vadgao bk, pune... he came near lipton parking.. the delivery boy rather than being sorry for being late started to argue... for late issues n misbehavior we asked him to call his manager n I don't whom he made a call.. started himself to talk going away from us... we asked the person who was on call supposed to b manager for late delivery issue... he said that for employee coupon time span is not a barrier.. I asked they are not customer to give better service... in every dominos center there is rule to deliver within time period of 30 min then not with this sinhgad road dominos center??? how a manager is suppose to talk??? in a gentle way or a harsh n at the worst level???? that person who supposed to b manager says "tumko lena to lo warna order cancel krdo.." how he suppose to say this? he himself cancelled it n insulted me then he said such a surprisingly "next time se wapas kbi order mat dena aur ana b mat dominos me.." such a worst experience was this... we remind dominos for a good and a sharp service. but we dint know this type of mannerless n weird people also u have...this way we don't think we wud trust it anymore on dominos..we were hungry like hell that time reminded u n that moment this treatment was given as our hostel timing were also to close... we slept with empty stomach n just cursing ur service n a worst service ever can have... just clear me one thing that so called manager said that for every dominos there is different rules n regulations.. Is that so?? if yes then such a worst behavior u people do???tooo much disappointed like hell... I being a head member of Sinhgad Students Council, y wud I suggest any member or any of the student to go with Dominos after getting this treatrment??? I know its a big mail as in complain bt the words are less as compared to wt we felt like hell ever... just hope u will take a strict action as much as u can... else what we trusted u will make us regret forever n cudnt trust ever again... i[censored] feel that u value ur customer then this type of treatment shoudnt b given to anyone... please resolve our complain as soon a possible i[censored] value us as a valued customer... Thanking You...!! contact no- [protected] -Manoj Sawale