Domino's Pizza — Late order money not refunded

Address:

Gautam Buddh Nagar, Uttar Pradesh

My mobile number is [protected] I have made an order on 14th Feb, 2015. Order number was 164. Delivery boy was Ravindra The pizza was delivered late to me that is, after 30 mins. Then I asked for waive off of 300Rs. The delivery boy called Botanical Dominos Store Manager Mr. Ankit and tell the situation and told that I am asking for waive off. Store Manager declared that as I have made online payment and it will be refunded to me with 7 days. I told him that I have made payment through freecharge coupon. I bought freecharge coupon of Rs. 250 and applied on e-gift voucher option on payment page. As my order value was Rs. 553, I paid the Rs.53 amount to Ravindra. I waited for 10 days for refund. No money came to me in freecharge account. Then I called on Dominos Botnanical Store on 27th Feb, Mr. Gurcharan(Guru) picked my phone and said to me that money has already being refunded. When I denied for that, he said me to call on Saturday(28thFeb). I called on 28th Feb in afternoon, Guru told me that as per details my freecharge coupon has been activated again. And he will confirm me this by evening. When I checked the coupon, coupon was in expired state only. No call cam to me that day. Next day on 1st March, when I again called, Mr. Arun picked my phone and said to me that I have to wait atleast 2-3 days more for refund and rudely disconnected my phone in middle of my conversation. Also when I again tried the phone, they were not picking the same. When I called with my room partner's phone, they started misbehaving and continuously disconnected the phone without completing the conversation. I want my money back and sincere apologies from Store staff. Abhishek