Dominos Pizza — Late Pizza Deliver ( Refund Claim)

Address:

Ghaziabad, Uttar Pradesh

HI, I ORDERED PIZZA FOR MY GUEST AT 9:10:36 PM AND IT WAS DELIVERED AT 10:10 pm late by 60 MINUTES. IT WAS NOT GOOD COMMITMENT AT ALL AS PROMISED BY DOMINOS IN THEIR POLICY. MOREOVER, THE STAFF KULDEEP ( DELIVERY BOY) & PUNEET (MANAGER) WAS VERY RUDE & CARELESS WHILE I WENT TO THEIR RAJ NAGAR STORE IN GHAZIABAD TO ENQUIRE ABOUT MY ORDER. THE ANSWER IS WEATHER MEIN DELIVERY BOY LATE HO GAYA HOGA SAID BY YOUR MANAGER WITHOUT EVEN SHOWING CONCERN TO THE CUSTOMER & SAME TIME DELIVERY BOY BLAMED CORPORATE FOR NOT GIVING THEM RAINCOAT IN BAD WEATHER & ALSO NOT ACCEPTING THE FAULT. SORRY TO SAY BUT YOUR STAFF LACKS PROFESSIONALISM & THEY HAVE NO SENSE THAT THEY ARE REPRESENTING A CORPORATE & THIS BEHAVIOUR IS DIMINISHING THE GOODWILL. EVEN YOU HAVE GIVEN THEM LANDLINES TO TALK TO CUSTOMERS BUT I BELIEVE THEY ARE JUST THERE TO RING AS NO ONE EVEN CARE TO PICK & INFORM CUSTOMERS EVEN IF THE ORDER IS GETTING LATE THAT TO WHEN CUSTOMER IS CALLING THEM FOR UPDATE & NOT YOUR STAFF WHO SHOULD CALL IN THIS CASE. I AM VERY ANNOYED AS I HAD TO FACE EMBARRASSMENT DUE TO THE SERVICES. I ADVICE YOU TO TAKE CARE OF SAME & AT LEAST RESPECT YOUR CLIENTS OR DONT OVER COMMIT TO YOUR CLIENTS WHICH YOU & YOUR STAFF CANNOT DELIVER. I HAD MADE ONLINE PAYMENT AS ORDER WAS PLACED THROUGH INTERNET. WHEN I ASKED THE RESTAURANT MANAGER (PUNEET) FOR MONEY BACK, HE SAID ONLY RS. 300 CAN BE GIVEN BACK THAT TOO AFTER 4-5 WORKING DAYS TO MY BANK ACCOUNT. IF RS 300 IS THE ONLY AMOUNT A CUSTOMER CAN GET, WHY DOMINOS MAKE FALSE PROMISES OF FREE PIZZA? I DONT THINK I WILL EVER ORDER ANYMORE PIZZAS FROM DOMINOS NOW OR WILL RECOMMEND IT IN FUTURE TO ANYONE IN MY NETWORK. ALSO GIVE ME MY MONEY BACK AS PER YOUR POLICY OR ELSE I WILL REPORT THE SAME IN CONSUMER COMPLAINT FORUM. AN ANNOYED CUSTOMER. AMIT JAIN Hi Amit Jain, Thanks for placing order with Dominos. This email contains important information regarding your recent purchase – please save it for reference. Dominos Restaurant Address Raj Nagar District Centre, Shop No 7-8advocate Chamberrdcraj Nagar, ghaziabad - 2010001 Ph.no. [protected], [protected] Guest Name : Amit Jain Guest Mobile : [protected] Guest Address : KL 5 Kavi Nagar BLOCK L KAVI NAGAR GHAZIABAD INDIA Txn No : MCRP[protected] Order Number : 483 Time of Order : 5/25/2014 9:10:36 PM Final Total : 874 Payment Type : credit Trace No. : nb[protected] Peppy Paneer[Qty-1] Crust : Classic Hand Tossed Toppings : Paneer + Crisp Capsicum + Red Pepper + Extra Cheese Size : Large (serves 4) Rs. 605 Garlic Breadsticks[Qty-1] - Rs. 79 Cheesy Dip[Qty-3] - Rs. 60 Cheesy Dip[Qty-1] - Rs. 20 Garlic Breadsticks[Qty-1] - Rs. 79 [NET09] 100% off! : Rs. -99 Net Price : Rs. 744 Tax : Rs. 129.58 Total Price : Rs. 874 YOU CAN ALSO ORDER THROUGH OUR NEW MOBILE SITE m.dominos.co.in OR DOWNLOAD OUR MOBILE APP. [protected]/[protected]