Domino's Pizza — Negligence at restaurant

Last week the kids wanted Pizza & I decided to take them to Domino's Pizza Sri Lanka (Panadura Branch) which is on the 1st floor of a building. While waiting for the order my lil’ 6 year old girl was viewing the scenery as any child of that age would through the glass front wall of the restaurant which provided a view of the road when the floor where my lil one was standing which was also of glass suddenly collapsed. Fortunately the customers of the table less than 2 ft’ away were able to hold on to her or she may have resulted in falling 10 ft’ or more below. Luckily the physical injuries compared to the mental trauma were slight, with only a few scrapes to the leg & had a tiny glass splinters which were immediately cleaned up & treated at a private hospital. . The restaurant manager & staff were very helpful, concerned & accepted responsibility at that moment . However the following day the relevant restaurant managers explanation was that this section of the floor had not been in proper condition earlier & despite several reminders had not been attended to their maintenance section, & also implied that it was the responsibility of parents & even stated that there were boards notifying danger which I did not observe at the scene., even the cleaner who was nowhere in sight at the time of the incident claimed to have asked the child to move away. As the photos taken by me the following morning around 6 am, long before the reported repairs which went unheeded despite repeated requests as explained to us took place within half a day of the accident clearly shows only the stools to be seen & unless notices were pasted on these stools which were occupied at the time of the incident no visible notices were displayed between the stools & the glass wall where the incident occurred & therefore I do not understand how the restaurant manager had the audacity to state on parental responsibilities when an area known to be damaged & not cordoned off nor warned collapses could be the responsibility of any other but his own. We as parents take the responsibility & take kids to reputed restaurants considering hygiene, quality most importantly safety but when accidents happen due to negligence of establishments under an International chain such as Domino's Pizza is totally unacceptable & I had no option but to lodge a complaint with the police & inform the higher authorities of the organization who were humble enough to accept total responsibility of the incident and apologize & guarantee that proper safety checks would be carried out to avoid future mishaps & all I can hope is that they keep to their word!!!