[Resolved]  Domino's Pizza — No help given & couldn't place order

Address:

Anand, Gujarat

Dear Dominos,
Good Evening.
I am based in London UK.
I have my relatives staying in Petlad Gujarat India 388450
My Complaint is as above:
There was a birthday party at my relatives house on 19th Sept 2014.
Last month I called Domino's pizza in VIMAWALA ARCADE COMPLEX ANAND on the land line number & had a brief chat with the manager Mr. Rohan about the situation & requested him if it was possible to deliver in Petlad because it was not showing in the delivery area. I also told him that I was happy to pay whatever will be the delivery charges. He assured me that it was not in the delivery area but he will get it done & that I must call back a couple of days before 19th Sept.
I again called Mr Rohan on 15th September regarding this order. I told him to please get my order for September 19th & get the payment from me by debit card.
He told me that we can't deliver you as it is not possible. I was sad. First I was told yes & now that only few days were left for the party, he told me no delivery. I didn't knew what to do. Anyhow, I told him that atleast get the money from me so that it will show the amount in your account before the delivery & then I will send someone for the collection.
He told me no sir, we can't do that & please order it online.
I was sad & bit nervous now.
Somehow I managed to find out someone for the collection.
Now it was on 19th September. My relatives knew that I was giving them a treat & they were waiting for it.
I entered in online Pizza ordering of Dominos:
My order was:
3 feast veg pizzas (Veg Extravaganza, Cloud 9 & Chef's Veg Wonder, all Wheat Thin Crust)
5 Stuffed Garlic Breadsticks
& 5 Taco Mexicana Veg

Total price
Net Price
2405
Tax
479.65
Grand Total
2885

Now comes the problem.
I tried to pay this amount with different types of debit & credit cards & was not successful.
You may not believe but I am a online buyer & up to 25000/30000 rupee's I have paid by the debit cards in different online stores in India & never had any problem.
A big surprise for me was Domino's India didn't accepts International payments.
My God, I can't believe this.
Such a big name internationally & international payments not accepted.
Even small companies now a days accepts payments in different currencies.
Please extend your service for the future for international payment methods as there can be lots of customers like me.
Now as I couldn't make the payment, my order was not placed.
& finally I had to call my relatives around 4.00 pm to say them that I couldn't place my order & please cook something at home & that there was no treat now.
What a shame on me to say them like this.
Put yourself in my place & call at your home at last moment of a party to tell them like this & you will understand my situation.
Please do reply me for this message.
I am very hurt with all this & I can't even call my family back due to this reason.
I am sorry if I am wrong anywhere.

Kind regards
Kamal Hinduja