Dominos Pizza — Order not delivered and later cancelled

Address:

Chennai, Tamil Nadu

I had ordered 1 Medium Cheese Burst Farmhouse Pizza, 1 Garlic Bread and 1 Cheesy Dip on 30th March 2014 at 09:11 p.m. order no. 319 in Chennai store situated at Pursaiwalkam. The company guarantees delivery in 30 mins but I did not get it. I called the store at 9:40 p.m. and was told that the order has been dispatched but I never got the order. When I called the store I was not attended to properly. Then at 10.45 pm I was able to connect to a store personnel and was told that they do not know who has taken my order for delivery and they would get back to me. But the service can be classified as third grade as they never returned to my calls. When I asked for the store manager, some employee spoke to me pretending to be the store manager and just bluntly told that the order is cancelled and kept the call ruthlessly. Even on calling the store more than 50 times they never picked the call. I take this as a consumer harassment. Please take appropriate action.