Domino's Pizza — Order not placed and amount not refunded

Address:

Bardhaman, West Bengal

Tried to order online from Dominos Pizza, Durgapur but the order was not pleased and the amount was deducted from my account. Its been 7 days after that, my money is not refunded to my account.

Copy of the mail send by Domino's attached below

Oops! We were unable to place your order to the kitchen due to some technical reason. If you chose not to try again, or we are not able to place it in the next attempt, your payment will be refunded to your account/card within 7 working days. We sincerely regret the inconvenience.
Your transaction number is dc[protected] dated[protected] amounted 684.