Domino's Pizza — Pathetic service @ Bull Temple Road, Basavanagudi Bracnh

Address:

Bangalore, Karnataka

Hi, We have had the WORST service at your Basavanagudi Domino's outlet. We are regulars at the branch, however, are made to wait not less that 40-45 mins on weekends. This is the same story every time. At times even the order is interchanged. All this while, we were only told a Sorry, which never meant to be and the order was ALWAYS delivered late. This is really IRRITATING and just testing ones patience levels! This time again, it was the same scene, for bill number 326, dated 6 April 2014. It was a small order with a regular pizza and a coke, which took them exactly 50 mins for a takeaway. We were offered the money back, which we "did not accept". The staff are not bothered and not responsive. Upon insisting on lodging a complaint, we were told to takeaway a free Pizza instead of filing a complaint! Don't you think this is REDICULOUS that a brand like Domino's uses such CHEAP GIMMICKS of giving away a free pizza and letting their customers give a feedback as "Total Satisfaction Guaranteed"! You guys charge us three to four times the actual cost and don't even provide good timely service. If you cant handle, then accept, than making false promises such as 99.99% satisfaction guaranteed! Sick and Disgusting, is not the word. A solution to your Horrible customer is greatly appreciated! Rashmi Srinivasan Phone: [protected] / [protected]