Domino's Pizza — Payment deducted from account but order was not received

Address:

Thiruvananthapuram, Kerala

i have placed an order through their website and the payment was made through mobikwik website on the 15th October 2014, order number being AMBK[protected], i tried contacting their customer service and got a call back and they verified the account and informed me about the refund and it will take 7 working days, now its passed the assigned date and i still haven't received any information about the amount, i have contacted mobikwik also they have informed me the amount has been debited to their partners website, my contact number is [protected].