Domino's Pizza — Unethical Behavior

Sukriti Madaan

from Morinda, Punjab

Address:

Chandigarh, Chandigarh

I ordered 2 medium size pizza around at 8:47PM on phone. The guy on call said that it will take around 45 mins to deliver your order. I accepted the condition of non delivery in 30 minutes. After 1 hr 15 mins i called again asking my order, the girl named chinki received my call, and convince me by saying that my order is on way. After more waiting of half an hour more, I called Dominos once again and they just pick my phone up, i hear some voice and put my phone on mute as if customer who is calling is fool enough that they wouldn't be known about mute option. I called them around 10 times every time they just put the call on mute. The order was of Sector 20 Chandigarh and the order were given at Domino's Sector 34. I delivery boy came around 10:30, due to such unprofessional services, i returned my order. Though I was lucky that this time I haven't gone for pre pay service. But it was such an unethical behavior by the service man at sector: 34 Chandigarh. If they can't handle their own services, they should stop it rather.

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Domino's Pizza customer support has been notified about the posted complaint.

Jul 24, 2015

Updated by Sukriti Madaan I ordered 2 medium size pizza around at 8:47PM on phone. The guy on call said that it will take around 45 mins to deliver your order. I accepted the condition of non delivery in 30 minutes. After 1 hr 15 mins i called again asking my order, the girl named chinki received my call, and convince me by saying that my order is on way. After more waiting of half an hour more, I called Dominos once again and they just pick my phone up, i hear some voice and put my phone on mute as if customer who is calling is fool enough that they wouldn't be known about mute option.
Phone number of domino's pizza : [protected]
I called them around 10 times every time they just put the call on mute. The order was of Sector 20 Chandigarh and the order were given at Domino's Sector 34. The delivery boy came around 10:30, due to such unprofessional services, i returned my order. Though I was lucky that this time I haven't gone for pre pay service. But it was such an unethical behavior by them of sector: 34 Chandigarh. If they can't handle their own services, they should stop it rather.