[Resolved]  Domino's Pizza — Very Bad service

Today I had ordered 6 medium pizzas, 4 garlic breads, 8 cheesy dips and some cold drinks from the Domino’s Goregaon (E) (Shop no.G11-12, Ground floor, Gokuldham Shopping centre, Goregaon (E) Mumbai) outlet at 11.47am. The order was to be delivered at hall no.7 at NESCO compound exhibition centre. The normal time of delivery is 30 minutes as per Domino’s is claimed by them that they will deliver the order free of cost if delayed. I was informed the person taking the order that it will take around 30-45 minutes to deliver since there are many orders to be processed, I agreed. The order reached me at 1.10pm exactly 1 hour 23 minutes late without the garlic breads cheesy dips and the oregano and chilly flakes sachets for the pizza. The delivery boy refused to call the outlet from his mobile hence I called from my mobile. The lady on the counter told me that the bread will be received within 10 minutes. It eventually came to me after 1hr and 10 minutes after calling them up at least 12 times. At one time the lady (some Savita) told me to call up the delivery boy and find out where he was. When I refused to do so and told her it is her duty to find that out she told that she will find out and call me back in 2 minutes which she never did. When I again called up and asked the manager twice I was kept on hold and the called was disconnected. They stopped taking calls from my mobile number, finally I made a call from another number and spoke to the manager. He asked me to go to the Domino’s counter at some other hall in the exhibition centre and collect the oregano and chilly flakes sachets. When I refused to do so he said the stall person will come to give the same which in never did.

I was having a working lunch meeting with some foreign delegates and had ordered for the pizza. What impression they will take back in their memories about the services in India.

They took the payment for full order except for the garlic bread and cheesy dips although I received the full order after 2and 1/2 hours although they advertise to give pizza free of cost if delivered after 30 minutes.

This kind of service is not expected by a world class brand like domino’s.
Looking for a positive reply from your side.

I gave an order around 6:30pm on 15/05/15 by phone to Dominoes. They took down my order, my name and my phone number and said the delivery guy will call me when he reaches my location.They did not provide me with an order number. 7:30pm the delivery guy called me saying come to our college gate and my delivery is there. I got there and there was a few of the dominoes staff distributing orders to students of my college. I went up and said my name and order and mobile number. The staff said they need an order number which i had not been given. I told them Dominoes had not given me an order number. I called the Dominoes at which i placed the order and no one picked up. I called about twenty times before i gave up! twenty times mind you. what kind of service is this which you are providing? The staff had me and such others who were not getting their orders waste our time over there for almost an hour. Many of those who got their orders there were not satisfied with the quality of the food. Many customers were complaining there.Pizzas were cold, the cheese-burst pizza hardly had any cheese, some customers had their pizza topping stuck to the top because delivery staff was not careful and so on. Our college students are a big clientele to Dominoes Vellore.Infact we are the only clientele they have here. Is this how you should be providing service?To finish my complaint, Dominoes returned my call at 8:45pm! and provided me with my order number. I DID NOT go to receive my order as i had gone back to my house by then. How long do you expect me to stay and wait for my order and for a call to be picked up or returned? Very bad service!